Service Desk Training Specialist
1 month ago
We are seeking a highly skilled Service Desk Training Specialist to join our team at Nityo Infotech. As a key member of our training department, you will play a crucial role in designing and delivering comprehensive training programs for our service desk agents.
The ideal candidate will possess a Bachelor's degree in Information Technology or a related field, with at least 2+ years of experience in training and development. They should have a proven track record of creating engaging training materials using tools such as PowerPoint, Canva, and Articulate 360. Additionally, they should be proficient in presentation and facilitation skills, with the ability to adapt training content to meet diverse learning styles.
Key responsibilities include:
- Designing and developing curriculum that aligns with organizational goals and performance metrics
- Delivering training sessions to ensure compliance with company policies and customer service standards
- Conducting call monitoring and evaluations to assess training effectiveness
- Providing constructive feedback to agents based on QA evaluations and developing action plans for improvement
In return, we offer a competitive salary of PHP 45,000 (negotiable depending on experience) and the opportunity to work with a dynamic and innovative team. If you have a passion for technology and leadership, and are looking for a challenging role that utilizes your skills and expertise, please submit your application.
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IT Service Desk Training Specialist
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