App Commercial Support Specialist

1 week ago


Taguig, National Capital Region, Philippines ETeam PH Full time
Job Description

We are seeking an App Commercial Support Specialist to join our team at ETeam PH.

About the Role:

The App Commercial Support Specialist will serve as the primary point of contact for Enterprise Advocates, Loyalty Advocates, EDO Analysts, and Marketplace Partners regarding app-related questions during the sales cycle.

This role requires strong communication skills, both verbal and written, to advise and support various stakeholders, including Enterprise Advocates, Loyalty Advocates, EDO Analysts, and other sales support team members on general app process and policies.

The successful candidate will also partner with cross-functional teams, including Deal Desk and other groups, to ensure seamless support throughout the sales cycle.

In addition, the App Commercial Support Specialist will collaborate with content managers and business process analysts to create process documentation for the App Commercial Desk.

Responsibilities include providing user feedback to technical teams in cases of unusual system behavior or any testing phase of new technologies that will support Atlassian's internal app sale operations.

Moreover, this role involves providing comprehensive feedback to Marketplace Partners on non-standard deal pipeline.

Key Responsibilities:

  • Serve as the primary point of contact for app-related questions during the sales cycle.
  • Advise and support Enterprise Advocates, Loyalty Advocates, EDO Analysts, and other sales support team members on general app process and policies.
  • Partner with cross-functional teams, including Deal Desk and other groups, to ensure seamless support throughout the sales cycle.
  • Collaborate with content managers and business process analysts to create process documentation for the App Commercial Desk.
  • Provide user feedback to technical teams in cases of unusual system behavior or any testing phase of new technologies that will support Atlassian's internal app sale operations.
  • Provide comprehensive feedback to Marketplace Partners on non-standard deal pipeline.

Requirements:

  • Must have the ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners.
  • Outstanding verbal and written communication skills.
  • Must be highly proficient in Excel, including creating ad hoc formulas.
  • Must have a working knowledge of Confluence and sales service desk tools.
  • Must have at least one year of experience providing direct customer support.
  • Strong sense of ownership for resolving support requests.
  • Strong customer service background, ability to work under tight deadlines, and balance many deal support requests.

Salary: $50,000 - $65,000 per annum.



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