IT Support Specialist

4 weeks ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

We are seeking an IT Support Specialist to join our team at Strategic Networks Inc. in Taguig, BGC, where you will be responsible for providing top-notch technical support to our clients.

About the Role

The ideal candidate will possess excellent communication skills, a strong commitment to customer satisfaction, and a basic understanding of telecommunication products and services.

As an IT Support Specialist, your key responsibilities will include:

  • Responding to or resolving IT system problems
  • Coordinating the service desk's unified scheduling and transferring issues to maintenance personnel
  • Managing IT-related customer complaints
  • Oversight of IT fault/alarm scheduling and distribution of fault tickets
  • Ensuring timely follow-up on tickets and tasks related to operation metrics assessment
Requirements

To be successful in this role, you will need:

  • A bachelor's degree in any field
  • Good communication skills and a pleasing personality
  • A keen eye for detail and ability to work effectively in a fast-paced environment
  • Willingness to adapt to new processes, technologies, and environments
Compensation and Benefits

We offer a competitive salary of PHP 45,000 - 60,000 per month, depending on experience, as well as opportunities for growth and professional development.

In addition, we provide a range of benefits, including health insurance, paid time off, and a comprehensive training program.



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