Multilingual Technical Support Specialist

1 week ago


Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

We are seeking a highly skilled Multilingual Technical Support Specialist to join our team at Ayuda Business Management Solution Inc. This role requires excellent communication skills, both written and verbal, in English and Polish.

About the Job

This is a challenging opportunity for individuals who are passionate about providing top-notch customer service and technical support. As a Multilingual Technical Support Specialist, you will be responsible for translating various documents from English to Polish and vice versa, as well as providing interpretation services during conferences and meetings.

Key Responsibilities

  • Translate documents, such as requirements, designs, emails, tickets, and error information, from English to Polish and vice versa
  • Provide interpretation services during conferences and meetings with counterparts, clients, and vendors
  • Initiate and implement quality assurance and process improvement activities
  • Assist in capability development of bilinguals by conducting coaching or language training activities
  • Research, compile, and learn business, tools, and technical terminologies
  • Use and contribute to strengthening translation tools to increase productivity
  • Work with teams and diverse range of people
  • Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
  • Be willing to be cross-trained on technical or project management/support tasks
  • Work on projects as technical support
  • Perform other language-related tasks as defined and assigned from time to time

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or relevant field
  • Any desk job experience
  • Able to effectively communicate, verbally and in writing, in both English and Polish
  • Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
  • Familiarity with MS Word, MS Excel, and MS PowerPoint
  • Experience in analysis, troubleshooting, problem solving, and project management
  • Willingness to work on holidays, weekends, shifting schedules, and extended working hours

Salary: $60,000 - $80,000 per annum, depending on experience and qualifications. Our company offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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