Service Desk Operations Specialist

4 days ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

Nityo Infotech is a dynamic and fast-growing organization with a strong commitment to delivering exceptional IT services. We are currently seeking a skilled Service Desk Analyst to join our team.

About the Role

This role offers a unique opportunity for an individual to leverage their technical expertise, problem-solving skills, and excellent communication abilities in a challenging and rewarding environment. As a Service Desk Analyst, you will be responsible for providing first-level support to internal stakeholders, resolving hardware and software issues, and escalating complex problems to senior technicians when necessary.

Key Responsibilities
  • Provide timely and effective technical assistance to employees via phone, email, or in-person visits
  • Analyze and resolve technical issues efficiently, using various tools and resources available
  • Document and track incidents, problems, and service requests in a comprehensive and accurate manner
  • Collaborate with other teams, including infrastructure, development, and security, to ensure seamless issue resolution
  • Stay up-to-date with the latest technology trends, advancements, and best practices to enhance skills and knowledge
Requirements

To succeed in this role, you will need to possess the following qualifications:

  • A minimum of 1-2 years' experience in a similar position, such as Service Desk or Help Desk
  • Demonstrated proficiency in troubleshooting and resolving technical issues effectively
  • Excellent communication and interpersonal skills, with the ability to work with diverse groups and individuals
  • Amenability to work flexible hours, including night shifts, to meet business demands
What We Offer

In return for your hard work and dedication, we offer a competitive compensation package, which includes:

  • A salary range of $45,000 - $60,000 per annum, commensurate with experience and qualifications
  • A comprehensive benefits program, including medical, dental, and vision coverage, as well as retirement savings options
  • Ongoing training and professional development opportunities to enhance your skills and career growth
  • A collaborative and supportive work environment that encourages teamwork, innovation, and continuous improvement
How to Apply

If you are a motivated and technically savvy individual looking to take your career to the next level, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications. We look forward to hearing from you



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