Technical Training Specialist
1 week ago
Nityo Infotech Services Philippines seeks a seasoned Training and Quality Specialist to join their team.
Job OverviewThe ideal candidate will have expertise in training, quality assurance, and leadership. This role is responsible for delivering high-quality training programs, developing training materials, and conducting regular training sessions.
Key Responsibilities:- Develop and deliver comprehensive training programs for employees
- Maintain the highest standards of quality and ensure consistency across all training initiatives
- Collaborate with the management team to identify training needs and develop tailored solutions
To be successful in this role, candidates should possess the following qualifications:
- Bachelor's degree in Information Technology, Business, or related field
- At least 2 years of experience in a service desk or support center environment
- Proven track record of building strong team dynamics and leadership skills
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Access, Visio, and Project)
- Experience working in a call center environment with exposure to CISCO Finesse, Calabrio, and ServiceNow ITSM preferred
This role offers an attractive compensation package, including a salary of 45,000 PHP, plus complete benefits. The work schedule is flexible, with a minimum of 10 days per month required on-site. Nityo Infotech Services Philippines is located in BGC Taguig City, offering a dynamic and fast-paced work environment.
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