Expert Training Professional

7 days ago


Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

Nityo Infotech Services Philippines is a leading provider of IT solutions, seeking an exceptional Training and Quality Specialist.

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About the Role

We are looking for a dedicated individual to join our team as a Training and Quality Specialist. In this role, you will be responsible for delivering high-quality training programs to our staff, ensuring they have the necessary skills to excel in their roles.

Key Responsibilities

  • Develop and implement effective training programs to enhance employee knowledge and skills
  • Conduct regular training sessions to ensure employees meet performance expectations
  • Maintain accurate records of training programs, including participant attendance and evaluation results
  • Collaborate with department heads to identify training needs and develop customized training solutions
  • Provide ongoing support and coaching to employees to help them achieve their goals

Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Information Technology, Business or equivalent preferred
  • At least 2 years of experience in a service desk or support center environment, with a focus on team dynamics and building
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Visio, and Project)
  • 1-2 years of call center experience required
  • 1-2 years in a leadership role preferred
  • Two or more years of retail experience preferred
  • 1-2 years of experience with call monitoring systems, CISCO Finesse, Calabrio, and ServiceNow ITSM preferred

Benefits

We offer a competitive salary package, including:

  • A base salary of PHP 45,000 per month
  • Complete benefits package
  • Opportunities for career advancement and professional growth

Location

This role is based in BGC Taguig City, with a minimum of 10 days of work-from-home per month. We offer a flexible work arrangement that allows you to balance your work and personal life.



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