Expert Training Professional
1 month ago
Nityo Infotech Services Philippines is a leading provider of IT solutions, seeking an exceptional Training and Quality Specialist.
">About the Role
We are looking for a dedicated individual to join our team as a Training and Quality Specialist. In this role, you will be responsible for delivering high-quality training programs to our staff, ensuring they have the necessary skills to excel in their roles.
Key Responsibilities
- Develop and implement effective training programs to enhance employee knowledge and skills
- Conduct regular training sessions to ensure employees meet performance expectations
- Maintain accurate records of training programs, including participant attendance and evaluation results
- Collaborate with department heads to identify training needs and develop customized training solutions
- Provide ongoing support and coaching to employees to help them achieve their goals
Requirements
To be successful in this role, you will need:
- Bachelor's degree in Information Technology, Business or equivalent preferred
- At least 2 years of experience in a service desk or support center environment, with a focus on team dynamics and building
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Visio, and Project)
- 1-2 years of call center experience required
- 1-2 years in a leadership role preferred
- Two or more years of retail experience preferred
- 1-2 years of experience with call monitoring systems, CISCO Finesse, Calabrio, and ServiceNow ITSM preferred
Benefits
We offer a competitive salary package, including:
- A base salary of PHP 45,000 per month
- Complete benefits package
- Opportunities for career advancement and professional growth
Location
This role is based in BGC Taguig City, with a minimum of 10 days of work-from-home per month. We offer a flexible work arrangement that allows you to balance your work and personal life.
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