Service Desk Team Lead Position

9 hours ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time
Job Description

We are seeking a highly skilled Service Desk Manager to join our Global Support Operations Team at Cobden & Carter International.

About the Role

This is a customer-facing position, which requires excellent communication and problem-solving skills. As the first point of contact for customers via email, phone, or portal, you will be responsible for creating cases for technical support or maintenance.

The primary goal is to provide a resolution and pass it on to the relevant support teams for further investigation and action.

Main Responsibilities
  • First Point of Contact: Answer customer calls and emails coming to the Service Desk in a timely and professional manner.
  • Case Creation: Create valid cases with the understanding of information provided by the customer, prioritizing tasks accordingly.
  • Case Management: Proactively pass cases to the relevant Case Manager/Senior Case Manager and process supplier and/or customer maintenance communications.
  • Event Notification: Validate event notifications and redirect cases to relevant teams.
Requirements
  • Education: Bachelor's Degree in Computer Engineering/Science, Information Technology, Electronics and Communications Engineering, or equivalent.
  • Experience: 3+ years of experience in a customer-facing role, preferably in a Telecom company.
  • Language Skills: Fluency in Japanese (JLPT N1) and English.
  • Soft Skills: Ability to multitask and balance workload efficiently, working knowledge of networking technologies and concepts (LAN/WAN).
Work Setup and Schedule

This is a hybrid role, requiring attendance 3-4 times a week. The schedule may shift depending on operational needs.

Please note that by applying, you consent to collect, store, and/or process personal and/or sensitive information for recruitment and employment purposes.



  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job DescriptionNityo Infotech is a leading technology company seeking talented individuals to join our team as IT Service Desk Trainers/Leads. We are looking for passionate professionals who can effectively train and lead our service desk team.Key Responsibilities:Develop and implement training programs for the service desk teamProvide guidance and support...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech: A Leader in IT ServicesWe are seeking a skilled IT Service Desk Trainer/Lead to join our team. As a member of our training department, you will play a critical role in the development and delivery of our service desk training programs. If you have experience in call center operations, leadership, and technology, we encourage you to...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechWe are a leading IT solutions provider seeking highly skilled individuals to join our team as IT Service Desk Trainers/Leads. Our company values passion, leadership, and technological expertise.Key ResponsibilitiesTo train and develop IT service desk teams in handling customer inquiries effectivelyTo create and implement training programs...

  • Service Team Lead

    4 days ago


    Taguig, National Capital Region, Philippines Marquis Events Place Full time

    Job Title: Service Team LeadWe are seeking a highly skilled and experienced Service Team Lead to join our team at Marquis Events Place. As a key member of our dining operations, you will be responsible for leading and monitoring each shift, ensuring a positive work environment for both team members and guests.In this role, you will:Maintain a clean and...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is a dynamic and fast-growing organization with a strong commitment to delivering exceptional IT services. We are currently seeking a skilled Service Desk Analyst to join our team.About the RoleThis role offers a unique opportunity for an individual to leverage their technical expertise, problem-solving skills, and excellent communication...


  • Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Title: Director Delivery Consulting (Service Desk) / Service Desk Director DeliveryAbout the Role:The ideal candidate will be responsible for managing the delivery of services to clients, overseeing the work of a team, and ensuring the successful execution of projects. This is a leadership role that requires strong communication and interpersonal skills,...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    We are seeking a highly skilled Service Desk Training Specialist to join our team at Nityo Infotech. As a key member of our training department, you will play a crucial role in designing and delivering comprehensive training programs for our service desk agents.The ideal candidate will possess a Bachelor's degree in Information Technology or a related field,...


  • Taguig, National Capital Region, Philippines Metacom Solutions PH Full time

    We are seeking a dedicated and customer-focused Help Desk Professional to join our team at Metacom Solutions PH.Job OverviewThis role is ideal for individuals who enjoy working in a fast-paced environment, resolving customer issues, and providing exceptional service. As a Help Desk Professional, you will be the primary point of contact for customers,...


  • Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time

    Job Title: Front Desk RepresentativeWe are seeking a skilled and friendly Front Desk Representative to join our team at Lexus Manila Inc. in BGC Taguig City.About the Role:This is a permanent/full-time position that requires excellent communication, telephone etiquette, and interpersonal skills. As a Front Desk Representative, you will be responsible for...

  • Help Desk Associate

    3 weeks ago


    Taguig, National Capital Region, Philippines VCC Link Full time

    VCC Link is hiring!"> We are looking for a highly motivated and customer-focused Help Desk Associate to join our team. As a key member of our support team, you will play a critical role in ensuring that our customers receive the highest level of service possible."> As a Help Desk Associate, your primary responsibility will be to respond to customer...


  • Taguig, National Capital Region, Philippines Career Professionals, Inc. Full time

    We are seeking an experienced Salesforce Delivery Manager to join our team at Career Professionals, Inc.About the RoleThis position involves managing a team of professionals responsible for delivering Salesforce solutions to clients. The ideal candidate will have extensive experience as a super user or administrator in Salesforce (or other CRM tools), with a...

  • Virtual Team Lead

    1 month ago


    Taguig, National Capital Region, Philippines Team Ives - Virtual Insurance Advisor Full time

    Job Title:Virtual Team Lead - Metro Manila OpportunityAbout the Role:We are seeking a highly motivated and organized Virtual Team Lead to join our team in Metro Manila. The successful candidate will be responsible for managing a small team of consultants, bringing in new talent, and leading them towards achieving their full potential.Key Responsibilities:The...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    About the RoleGratitude Philippines is seeking a highly skilled Multilingual Service Desk Analyst to join our team in Taguig. As a key member of our IT support team, you will provide top-notch customer service to our clients, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesResolve customer complaints utilizing excellent...


  • Taguig, National Capital Region, Philippines Topserve Service Solutions Inc. Full time

    We are looking for an efficient and attentive Food Service Support Team Member to join our team at Topserve Service Solutions Inc. As a Busboy, you will play a vital role in supporting other team members by ensuring the cleanliness and organization of the dining area.Responsibilities:Clean and reset tables promptly to maintain a clean and inviting...


  • Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    Service Desk/Case Management Japanese Bilingual SupportWe are seeking a skilled Customer Support Expert to join our Global Support Operations Team. As the first point of contact for customers, you will be responsible for providing exceptional support via email, phone, or portal.Key Responsibilities:Respond to customer inquiries and create cases for technical...

  • Team Lead

    4 days ago


    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Overview">We are seeking a highly skilled Team Lead to oversee our customer service operations. This role requires exceptional leadership and communication skills, with the ability to motivate and manage teams effectively.


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is a leading recruitment agency in the industry, dedicated to finding top talent for our clients. We are currently seeking an experienced Salesforce Delivery Lead to join our team.Job Summary:We are looking for a seasoned professional with a minimum of 3 years of experience in Salesforce administration or as a super user. The ideal...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    At TASQ Staffing Solutions, we offer a competitive salary range of $80,000 - $110,000 per year.Job DescriptionWe are seeking an experienced Tech Support Specialist to join our IT Service Desk team. As a key member of our team, you will be responsible for providing technical support and service to all users, as well as providing technical assistance for the...

  • Sales Team Lead

    6 days ago


    Taguig, National Capital Region, Philippines LondaOnline Technologies Inc. Full time

    Job Title: Sales Team LeadSalary: $100,000 - $150,000 per annumCompany OverviewLondaOnline Technologies Inc. is a leading technology company that aims to revolutionize the way businesses operate.Job DescriptionAs a Sales Team Lead at LondaOnline Technologies Inc., you will be responsible for overseeing the sales team and ensuring that they meet their...


  • Taguig, National Capital Region, Philippines GSS PH Full time

    Company OverviewGSS PH is a leading organization providing HR Shared Services to its global clients.SalaryThe estimated salary for this role is $60,000 - $80,000 per annum, depending on location and experience.Job DescriptionWe are seeking an experienced Global Employee Onboarding Specialist to join our team. The ideal candidate will have at least 2 years of...