Help Desk Professional

7 days ago


Taguig, National Capital Region, Philippines Metacom Solutions PH Full time

We are seeking a dedicated and customer-focused Help Desk Professional to join our team at Metacom Solutions PH.

Job Overview

This role is ideal for individuals who enjoy working in a fast-paced environment, resolving customer issues, and providing exceptional service. As a Help Desk Professional, you will be the primary point of contact for customers, handling inquiries, and addressing concerns related to our financial services.

Key Responsibilities:

  • Communicate with customers via phone or written correspondence to address their concerns and resolve issues.
  • Maintain a positive and professional tone when interacting with customers, ensuring their needs are met efficiently.
  • Matching customer demands to our products and services, identifying opportunities to upsell or cross-sell.
  • Utilize negotiation skills to overcome objections and achieve customer buy-in.
  • Share knowledge and expertise with internal stakeholders to enhance overall customer experience.

What We Offer:

  • A dynamic and collaborative work environment that fosters growth and development.
  • A competitive salary package, including a minimum estimated annual salary of PHP 300,000 based on industry standards and market conditions.
  • A comprehensive benefits package, including HMO coverage for three beneficiaries and a generous maternity/paternity leave policy.

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