Tech Support Specialist

1 month ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

At TASQ Staffing Solutions, we offer a competitive salary range of $80,000 - $110,000 per year.

Job Description

We are seeking an experienced Tech Support Specialist to join our IT Service Desk team. As a key member of our team, you will be responsible for providing technical support and service to all users, as well as providing technical assistance for the team in areas of password resets, incident management & request fulfillment in service areas of client machine & OS, Exchange online & O365, Voice, Data Network, Servers & Asset management.

Key Responsibilities
  • Provide IT Infrastructure support and service to all users.
  • Provide technical assistance for the team in areas of password resets, incident management & request fulfillment.
  • Monitor and carry out maintenance activities of hardware/ software/ network/ AV/ server environment, vendor coordination including Asset management, allocation, deployment, and tracking for Audit purposes.
  • Actively highlighting, and reporting any additional IT Infrastructure needs which also includes creating documentation for current and new troubleshooting scenarios.
  • Get involved with process improvement and development geared towards gaining efficiency and standardization across the team and department.
  • Perform other job-related duties and special projects as required.
Requirements
  • 1 year technical support experience (can be TSR experience).
  • Can speak in Thai-English language.
  • Ability to diagnose and resolve technological issues and escalate to the company and HO team for technical solutions.
  • Demonstrate ability to effectively resolve endpoint, AV, and Network troubleshooting.
  • Identify Technical Risks and discuss with Leaders for contingency.
  • Support employee business activity functions and equipment.


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