Multilingual Service Desk Specialist

1 month ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
About the Role

Gratitude Philippines is seeking a highly skilled Multilingual Service Desk Analyst to join our team in Taguig. As a key member of our IT support team, you will provide top-notch customer service to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Resolve customer complaints utilizing excellent communication skills, problem-solving abilities, and technical knowledge to ensure high levels of customer satisfaction.
  • Receive and respond to user inquiries via telephone, email, and case tracking system professionally and with speed, accuracy, and proficiency.
  • Collaborate with local management, colleagues, and clients at all levels to ensure requests are resolved to the client's satisfaction.
  • Produce high-quality work and results.
Requirements
  • A minimum of $25,000 per annum, depending on experience.
  • Proficient in written and verbal communication in English and Dutch.
  • Keen attention to detail and ability to multitask.
  • Solid analytical and problem-solving skills.
  • Good process mapping ability and interpersonal skills.


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