Customer Support Expert

2 months ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time
Service Desk/Case Management Japanese Bilingual Support

We are seeking a skilled Customer Support Expert to join our Global Support Operations Team. As the first point of contact for customers, you will be responsible for providing exceptional support via email, phone, or portal.

Key Responsibilities:

  • Respond to customer inquiries and create cases for technical support or maintenance.
  • Collaborate with customers and internal teams to gather information and resolve issues.
  • Process and prioritize cases, ensuring timely resolution and escalation to relevant teams.
  • Validate event notifications and redirect cases to the appropriate teams.

Requirements:

  • Bachelor's Degree in Computer Engineering, Science, Information Technology, or equivalent.
  • 3+ years of experience in a customer-facing role, preferably in a Telecom company.
  • Fluency in Japanese (JLPT N1) and English.
  • Ability to multitask and balance workload efficiently.
  • Working knowledge of networking technologies and concepts.

Work Setup: Hybrid, 3-4 times/week. Schedule: Shifting, may change depending on operational needs. Location: Taguig City.

Compensation: Estimated salary PHP 65,000 - 80,000 per month, commensurate with experience.



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