Technical Support Professional

4 hours ago


Makati City, National Capital Region, Philippines Nityo Infotech Full time
About Nityo Infotech

We are a dynamic and innovative organization dedicated to delivering exceptional IT solutions.

Job Summary

We are seeking a highly skilled Technical Support Professional to join our team. This is an exciting opportunity for individuals who possess strong problem-solving skills and excellent communication abilities.

Key Responsibilities:
  • Provide top-notch technical support to internal stakeholders via various channels.
  • Utilize knowledge of ITIL framework and ticketing systems to efficiently manage and resolve technical issues.
  • Familiarize yourself with Windows, Mac OS, and common office applications to effectively troubleshoot and resolve user queries.
Requirements:
  • Minimum 1 year of experience in a service desk or technical support role.
  • Strong problem-solving and communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.
  • Familiarity with ITIL framework and ticketing systems.
  • Knowledge of Windows, Mac OS, and common office applications.
Benefits:
  • A competitive salary package that rewards performance and dedication.
  • Opportunities for professional growth and development within a dynamic organization.
  • A collaborative work environment that fosters open communication and teamwork.

We offer a unique chance to grow professionally and contribute to the success of our organization.



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