Technical Support Professional

5 days ago


Makati City, National Capital Region, Philippines Hunter's Hub Inc Full time

We are seeking a highly skilled Technical Support Professional to join our team at Hunter's Hub Inc.

About the Role

As a Technical Support Professional, you will be responsible for providing technical support for our bank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Troubleshoot and resolve technical issues related to our bank mobile application
  • Coordinate with technology partners, including Backbase, and internal teams to ensure prompt and effective resolution of support tickets
  • Work closely with the bank's IT group PCCI to ensure seamless integration and collaboration
Requirements
  • At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes
  • Experience working with technology partners and cross-functional teams
  • Excellent communication, analytical, and problem-solving skills
Preferred Qualifications
  • ITIL Foundation Certification
  • Certified Support Professional (CSP)
  • Certified Help Desk Professional (CHDP)
Estimated Salary Range

$80,000 - $120,000 per annum, depending on experience and location.

About Hunter's Hub Inc

Hunter's Hub Inc is a leading provider of innovative financial solutions. Our mission is to deliver exceptional customer experiences through cutting-edge technology and expert support.



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