IT Support Specialist

7 hours ago


Makati City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time
Company Overview

We are Intelligent Technical Solutions (ITS), a dynamic and rapidly growing organization dedicated to delivering exceptional IT services. Our team of experts is committed to providing top-notch technical assistance to our clients, ensuring their technological needs are met with precision and care.

Job Description

As our new IT Help Desk Technician, you will play a vital role in providing remote IT support to our valued clients. Your primary responsibilities will include:

  • Providing timely and effective technical assistance via phone, email, or remote desktop access;
  • Resolving workstation operating system issues, printer problems, standard business application issues, and line-of-business application issues with minimal supervision;
  • Troubleshooting basic networking connectivity issues related to desktop devices;
  • Answering incoming Quick Fix calls from clients.

To succeed in this role, you must be proficient in supporting various software applications, including Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and business applications. Experience with Windows and Mac OS troubleshooting is highly desirable.

Required Skills and Qualifications
  • Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and business applications;
  • Experience with Windows and Mac OS troubleshooting;
  • Prior experience in IT Helpdesk support or a similar role;
  • Skillful in application troubleshooting, PC deployments/imaging, and user profile management;
  • Highly desirable: experience working with Managed Service Providers (MSPs).
Benefits

We offer an attractive compensation package, including:

  • A competitive hourly rate ($4.59-$6.89) based on experience;
  • Paid US Holidays;
  • Night Shift Bonus;
  • Paid Time Off (15 Vacation days per year);
  • Health Insurance / HMO (Employee & Dependent/s);
  • Life Insurance;
  • Dental and Vision Reimbursement;
  • Accident and Disability Coverage;
  • Company-paid training and Certification;
  • Health & Wellness Program;
  • Salary Advancement opportunities.


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