Technical Support Specialist
1 month ago
**Job Title:** Technical Support Specialist - Makati
**Company Overview:** Hunter's Hub Inc. is a leading provider of innovative solutions, and we are seeking a skilled Technical Support Specialist to join our team.
**Salary:** We offer a competitive salary of ₱250,000 per month, commensurate with experience.
**Job Description:
Key Responsibilities:- Provide user support via phone or email, on-site or off-site to resolve IT-related problems and issues reported by users.
- Perform installation, troubleshooting, and isolation of technical problems, both hardware and software related, and provide appropriate solutions and recommendations.
- Set up, configure, and deploy new, replacement, additional, and service unit IT equipment based on standard configurations for Head Office, Branches, and Subsidiaries.
- Facilitate the set-up, configuration, and deployment of IT equipment for new, relocated, and renovated branches, providing first-day support for faster resolution of reported problems.
- Check and support offline branches, providing immediate resolution to ensure continuous operations and escalating or referring to proper units as necessary.
- Perform user profile, application installation, and configuration based on approved requests.
- Contribute as manpower or additional resources for scheduled project deployments initiated by other units or within the team.
- Check, manage, and act on assigned ticket requests meeting established Service-Level Agreements.
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- At least 1 year of related experience in technical support or a similar role.
- Availability to be deployed as needed.
- Pre-employment requirements (Diploma, TOR, NBI, Medical, and COE if applicable) must be available.
- Residence in Makati or near the client's location is required.
We offer a range of benefits, including a competitive salary, opportunities for professional growth, and a supportive work environment.
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