Technical Support Specialist

2 days ago


Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time

**Job Title:** Technical Support Specialist - Makati

**Company Overview:** Hunter's Hub Inc. is a leading provider of innovative solutions, and we are seeking a skilled Technical Support Specialist to join our team.

**Salary:** We offer a competitive salary of ₱250,000 per month, commensurate with experience.

**Job Description:

Key Responsibilities:
  • Provide user support via phone or email, on-site or off-site to resolve IT-related problems and issues reported by users.
  • Perform installation, troubleshooting, and isolation of technical problems, both hardware and software related, and provide appropriate solutions and recommendations.
  • Set up, configure, and deploy new, replacement, additional, and service unit IT equipment based on standard configurations for Head Office, Branches, and Subsidiaries.
  • Facilitate the set-up, configuration, and deployment of IT equipment for new, relocated, and renovated branches, providing first-day support for faster resolution of reported problems.
  • Check and support offline branches, providing immediate resolution to ensure continuous operations and escalating or referring to proper units as necessary.
  • Perform user profile, application installation, and configuration based on approved requests.
  • Contribute as manpower or additional resources for scheduled project deployments initiated by other units or within the team.
  • Check, manage, and act on assigned ticket requests meeting established Service-Level Agreements.
Requirements:
  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • At least 1 year of related experience in technical support or a similar role.
  • Availability to be deployed as needed.
  • Pre-employment requirements (Diploma, TOR, NBI, Medical, and COE if applicable) must be available.
  • Residence in Makati or near the client's location is required.
Benefits:

We offer a range of benefits, including a competitive salary, opportunities for professional growth, and a supportive work environment.



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