Technical Support Specialist
1 month ago
We are seeking an experienced Technical Support Specialist to join our team at Intelligent Technical Solutions (ITS). As an IT Solutions Expert, you will play a critical role in providing exceptional technical support to our clients. Your expertise will be pivotal in resolving complex technical issues, ensuring seamless IT operations, and maintaining the highest standards of customer satisfaction.
Job OverviewAs a Technical Support Specialist, you will be responsible for:
- Providing top-notch technical support via phone, email, or remote desktop access
- Troubleshooting hardware and software issues with minimal assistance
- Collaborating with cross-functional teams to resolve technical discrepancies
Your skills and qualifications include:
- Proficiency in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications
- Experience with Windows and Mac OS troubleshooting
- Prior experience in IT Helpdesk support or a similar role
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management
To succeed in this role, you will require:
- A home office setup that meets the following requirements:
- A working computer with minimum 8GB RAM, i5 Windows 10 or macOS Big Sur
- Stable internet connection with at least 5 Mbps download and upload
- Quality headset with noise cancellation feature for meetings
- Mobile phone capable of installing Microsoft Authentication app
- HD webcam
- Second monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) - A strong cultural fit with our organization's values
- Excellent command of the English language, both spoken and written
- Able to pass online behavior and cognitive assessments
- Able to work full-time, 40 hours a week, from Monday to Friday, Pacific Standard Time (PST)
We offer a competitive compensation package, including:
- Pay rate starting at $4.59/hour to $6.89/hour, based on experience
- Paid US Holidays
- Night Shift Bonus
- Paid Time Off (15 vacation days per year)
- Health Insurance / HMO (Employee & Dependent/s)
- Life Insurance
- Dental and Vision Reimbursement
- Accident and Disability Coverage
- Company-paid training and Certification
- Health & Wellness Program
- Salary Advancement opportunities
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