Advanced Technical Support Professional
7 hours ago
At Hunter's Hub Incorporated, we are seeking an experienced Advanced Technical Support Professional to join our team. As a key member of our IT department, you will be responsible for providing advanced technical and functional support for our critical applications.
Key Responsibilities:We are looking for a highly skilled professional with strong expertise in incident management and problem resolution in a fast-paced environment. You will work closely with our IT Operations, Development, and Business Teams to resolve application-related incidents, identify root causes, and ensure system reliability and availability.
- Incident and Issue Management: Serve as the second line of support for application-related issues, resolving escalated tickets from Level 1 support.
- Application Monitoring and Maintenance: Monitor application performance, logs, and alerts to proactively identify and address issues.
- User Support and Training: Assist business users with advanced application-related queries and provide functional support.
You will be responsible for collaborating with cross-functional teams during root cause analysis and permanent fix implementation. Additionally, you will support system integrations, APIs, and data exchanges between applications, and assist with configuration changes and customizations to address business needs.
Required Skills and Qualifications:To be successful in this role, you must have a Bachelor's degree in Information Technology, Computer Science, or a related field, and a minimum of 3 years of experience in application support or a similar role. You should be proficient in Azure DevOps for ticket management, monitoring, and reporting, and have experience with API testing tools like Postman and log analysis tools.
Strong communication and interpersonal skills are essential for engaging with technical and non-technical stakeholders. You should also have excellent analytical and troubleshooting abilities, and the ability to work in a team-oriented, collaborative environment. Experience with enterprise applications and their support frameworks is highly desirable.
Technical Skills and Relevant Software: Proficiency in monitoring tools such as Dynatrace, New Relic, or similar application performance monitoring tools, and IT service management tools such as ServiceNow, Jira Service Desk, or equivalent.
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