Technical Support Analyst

2 weeks ago


Makati City, National Capital Region, Philippines Nityo Infotech Full time
Job Description

At Nityo Infotech, we are seeking a highly skilled Technical Support Analyst to join our team. This role is ideal for individuals with experience in providing technical assistance and support to customers or end-users.

Key Responsibilities
  • Provide timely and effective technical support to resolve customer issues
  • Analyze and troubleshoot complex technical problems
  • Collaborate with internal teams to resolve technical issues and improve overall system performance
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Familiarity with ITIL framework and ticketing systems
  • Knowledge of Windows, Mac OS, and common office applications
Benefits
  • Ongoing training and professional development opportunities
  • A supportive and collaborative work environment
  • A competitive salary package, including an estimated $65,000 per year

We are committed to providing a comprehensive compensation package that includes a competitive salary range based on industry standards. As a Technical Support Analyst at Nityo Infotech, you can expect a base salary of around $65,000 per year, depending on your experience and qualifications.



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