Technical Support Specialist
7 days ago
Strategic Networks Inc. is a leading provider of cutting-edge network solutions.
We are currently seeking a skilled Technical Support Specialist to join our team.
As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our network infrastructure.
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.
Job DescriptionAssist end-users with all technical requests, focusing on client satisfaction, service delivery quality, and technical excellence.
Provide technical support via onsite, phone, email, and remote access for hardware and software issues, network diagnostics, and repairs.
Manage and maintain technical documentation, including incident tickets and resolution reports.
Collaborate with Senior Technical Support Engineers and Team Leaders to resolve critical technical issues.
Set up new user accounts and profiles, and provide walkthroughs to staff or clients to resolve issues.
Take ownership of assigned incident tickets and resolve within agreed service level and targets.
Proactively update end-users on their request status.
Analyze and respond to issues, develop resolutions in a timely manner, and maintain a high level of program and service knowledge.
Maintain an acceptable level of customer satisfaction and effective professional working relationships with supervisors and co-workers.
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