Technical Specialist for IT Support

1 month ago


Makati City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time

Intelligent Technical Solutions (ITS) is a dynamic and growing company seeking an experienced Technician I to join our team. As a remote IT support specialist, you will play a critical role in providing top-notch technical assistance to our clients.

Job Description:

This full-time position requires a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. Key responsibilities include resolving technical issues related to workstations, printers, business applications, and networking connectivity. You will also handle tasks such as system updates, hands-on troubleshooting, and user profile management.

Required Skills and Qualifications:
  • Experience with Windows and Mac OS troubleshooting
  • Prior experience in Helpdesk support or a similar role
  • Proficient in application troubleshooting, PC deployments/imaging, and user profile management
  • Skilled in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
Benefits:
  • Competitive hourly rate starting at $4.59/hour, varying by experience and location
  • Paid US holidays
  • Night shift bonus
  • Comprehensive health plans/HMO (employee & dependent/s)
  • Life and accident insurance
  • Accident and disability coverage
  • Company-paid training and certification
  • Health & wellness program
  • Dental & vision insurance
  • Salary advancement opportunities


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