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Technical Solutions Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full time
Job Description

We are seeking a skilled and detail-oriented IT Support Professional to join our team at Intelligent Technical Solutions (ITS). As a key member of our support team, you will play a vital role in providing top-notch technical assistance to our clients.

Key Responsibilities:

  • Provide remote IT support to clients with various technical issues.
  • Resolve workstation operating system, printer, and application issues efficiently.
  • Troubleshoot basic networking connectivity issues.
  • Assist with system updates, PC deployments, and user profile management.
  • Support multiple business applications, including Office 365, MS Office, and Adobe.

Requirements:

  • Experience with Windows and Mac OS troubleshooting.
  • Prior experience in Helpdesk support or a similar role.
  • Skill in application troubleshooting, PC deployments/imaging, and user profile management.
  • Proficiency in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
  • Able to work full-time, 40 hours per week, from Monday to Friday, Pacific Standard Time (PST).
  • Able to pass online behavior and cognitive assessments.
  • Must have at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
  • Able to provide NBI Clearance (for PH applicants).

Benefits:

  • Paid US Holidays.
  • Night Shift Bonus.
  • Paid Time Off (15 Vacation Days per year).
  • Comprehensive Health Plans/HMO (Employee & Dependent/s).
  • Life and Accident Insurance.
  • Accident and Disability Coverage.
  • Company-paid training and certification.
  • Health & Wellness Program.
  • Dental & Vision.
  • Salary Advancement.