Technical Support Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

We are looking for a highly skilled Technical Support Specialist to join our team at Nityo Infotech Services Philippines. As a customer-focused professional, you will be responsible for providing top-notch support to our clients through various communication channels.

**Key Responsibilities:**

  • To handle customer inquiries and concerns via phone, email, or chat in a timely and professional manner.
  • To troubleshoot and resolve technical issues efficiently, escalating complex problems to senior team members when necessary.
  • To maintain accurate records of customer interactions and update the CRM system accordingly.

**Requirements:

  • A minimum of 1 year of experience in a customer support role, preferably in the financial or tech sectors.
  • Fluency in English with excellent written and verbal communication skills.

**What We Offer:**

  • A competitive salary based on market rate (PHP 35,000 - PHP 50,000 per month).
  • A permanent work-from-home setup, allowing you to work in a comfortable and productive environment.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

The ideal candidate should possess strong problem-solving skills, excellent communication skills, and a customer-centric approach. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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