Technical Support Specialist for Mobile Application

1 month ago


Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

About Us

Hunter's Hub Incorporated is a leading company in the digital banking industry, dedicated to providing innovative solutions to our clients. We are currently seeking a highly skilled Technical Support Specialist to join our team.

Job Summary

We offer an estimated salary of $50,000 per year for this position, based on industry standards and market rates. The successful candidate will be responsible for providing technical support for our mobile application, troubleshooting and resolving technical issues, coordinating with stakeholders, and ensuring high customer satisfaction.

Responsibilities

  • Provide technical support for the Chinabank mobile application, including troubleshooting and resolving technical issues.
  • Coordinate with various stakeholders, including technology partners and internal teams, to ensure prompt and effective resolution of support tickets.

Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of experience in technical support, with a focus on mobile applications or digital banking.
  • Strong knowledge of ticketing systems, problem management, and incident resolution processes.
  • Experience working with technology partners and cross-functional teams.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Preferred certifications: ITIL Foundation Certification, Certified Support Professional (CSP), or Certified Help Desk Professional (CHDP).

Benefits

We offer a range of benefits to our employees, including competitive salaries, opportunities for career growth and development, and a dynamic work environment.



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