Technical Expert Support Professional

2 months ago


Quezon City, National Capital Region, Philippines Neksjob Full time

We are seeking a highly skilled and customer-focused Technical Expert Support Professional at Neksjob to provide top-notch technical support to our premium clients.

The successful candidate will be responsible for delivering exceptional technical assistance via phone, email, and chat, addressing complex inquiries and issues promptly.

Key Responsibilities:

  • Provide expert-level support to premium customers, troubleshooting and resolving intricate technical problems related to our products and services
  • Guide clients through installations, configurations, and best practices for optimal product performance
  • Maintain detailed records of customer interactions, issues, and resolutions in our support database
  • Collaborate with engineering and product teams to escalate and resolve product issues
  • Stay up-to-date with product knowledge, technical updates, and industry trends to offer informed support
  • Conduct training sessions and webinars for premium clients to enhance product usage and satisfaction
  • Contribute to the development of support documentation and knowledge base articles

Qualifications:

  • At least a high school graduate or equivalent with solid 2 years of relevant work experience
  • Highly motivated individual willing to work on-site and dedicated to delivering excellent results

Estimated Salary: $45,000 - $60,000 per annum (dependent on location and qualifications)



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