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Hotel Front Desk Associate

4 weeks ago

Manila, National Capital Region, Philippines Hotel Okura Manila Full time
Hotel Receptionist Job Description

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Hotel Okura Manila. As the first point of contact for our guests, you will be responsible for managing all aspects of their accommodation, ensuring a seamless and enjoyable experience.


Key Responsibilities:
  • Perform all check-in and check-out tasks efficiently and accurately
  • Manage online and phone reservations, ensuring timely and effective communication with guests
  • Inform guests about payment methods and verify their credit card data to ensure secure transactions
  • Register guests, collecting necessary information, including contact details and stay dates
  • Welcome guests upon arrival and assign rooms, ensuring a warm and welcoming experience
  • Provide information about our hotel, available rooms, rates, and amenities to guests
  • Respond to client complaints in a timely and professional manner, resolving issues promptly
  • Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to meet guest needs
  • Confirm group reservations and arrange personalized services for VIP guests and event attendees
  • Upsell additional facilities and services, when appropriate, to enhance the guest experience
  • Maintain updated records of bookings and payments, ensuring accurate and efficient record-keeping

Requirements:
  • Self-confidence and strong communication skills
  • Strong computer skills and ability to learn new systems
  • Minimum 1-2 years of experience in a similar customer-focused environment, preferably in hotel or retail
  • Reliable transportation and ability to work a flexible schedule, including holidays and weekends
  • Opera PMS experience is a benefit, but not a requirement
  • Strong attention to detail and commitment to exceptional service in any situation
  • Ability to maintain a positive and professional attitude when handling all situations
  • Adherence to hotel policies and procedures