Hotel Front Desk Representative

4 weeks ago


Manila, National Capital Region, Philippines Hilton Manila Full time
Hotel Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Manila.

Key Responsibilities:
  • Manage all aspects of guest accommodation, including check-in and check-out tasks, online and phone reservations, and payment verification.
  • Welcome guests upon arrival, assign rooms, and provide information about our hotel, available rooms, rates, and amenities.
  • Respond to client complaints in a timely and professional manner, and liaise with housekeeping staff to ensure rooms are clean and tidy.
  • Confirm group reservations, arrange personalized services for VIP customers and event attendees, and maintain updated records of bookings and payments.
  • Upsell additional facilities and services, when appropriate, to enhance the guest experience.

Requirements: Previous experience in the hotel industry, excellent customer service skills, and the ability to work in a fast-paced environment.



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