Front Desk Host

15 hours ago


Manila, National Capital Region, Philippines REGENCY GRAND SUITES Full time

We are seeking a highly skilled Front Desk Host to join our team at Regency Grand Suites.

About the Role

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for ensuring that all hotel guests have a seamless and enjoyable experience.

As a Front Desk Host, you will be the first point of contact for guests upon arrival and will be responsible for checking them in, allocating rooms, and providing them with all necessary information about the hotel's facilities and services.

You will also be responsible for handling guest inquiries, resolving any issues that may arise, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Check-in and check-out guests, allocate rooms, and hand over keys
  • Answer questions about hotel facilities, provide information, and resolve any issues
  • Pass on messages to guests, take mail for posting, and perform other administrative tasks as required
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, a high level of patience and tact, and the ability to work well under pressure.

You will also need to have a polite manner, a high standard of personal presentation, and the ability to maintain confidentiality and handle sensitive information discreetly.

The ideal candidate will have previous experience in a similar role, preferably in a hotel or hospitality setting, and will be able to demonstrate a high level of commitment to providing exceptional customer service.

A salary of $45,000 - $55,000 per annum is offered, depending on experience, along with a range of benefits including health insurance, paid time off, and opportunities for career advancement.


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