Hotel Front Desk Associate

4 weeks ago


Manila, National Capital Region, Philippines REGENCY GRAND SUITES Full time
Receptionist Job Description

We are seeking a highly skilled and organized Receptionist to join our team at Regency Grand Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Welcoming and checking in guests, allocating rooms, and handing over keys
  • Answering questions about hotel facilities and providing information to guests
  • Passing on messages to guests and taking mail for posting
  • Maintaining an orderly front desk and operating computer programs and multi-line phone systems
  • Completing basic cashier and bookkeeping responsibilities
Requirements:
  • A polite and professional manner
  • A high standard of personal presentation
  • Excellent verbal and written communication skills
  • A good telephone manner and customer service skills
  • The ability to remain calm and well-organized under pressure

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