Technical Support Specialist with Global Reach
1 month ago
At Gratitude Philippines, we are seeking a skilled and multilingual Technical Support Specialist to join our team. This role is perfect for individuals who possess excellent customer service skills, technical knowledge, and the ability to work in a fast-paced environment.
About the RoleWe offer a competitive salary of PHP 50,000 - PHP 70,000 per month, depending on experience, plus additional benefits such as health insurance, paid time off, and opportunities for professional growth and development.
Key Responsibilities- Resolve technical issues efficiently and effectively via phone, email, and case tracking system
- Collaborate with local management, colleagues, and clients to ensure timely resolution of requests
- Produce high-quality work and results while ensuring fast turnaround times
- Solve problems using established procedures and escalation processes
- Develop in-depth knowledge of all tools and stay up-to-date on products, policies, and operational issues
- Proficient in written and verbal communication in English and at least one additional language
- Excellent analytical and problem-solving skills
- Good process mapping ability and proactive approach
- Strong interpersonal skills and empathy
In addition to the competitive salary, we offer a range of benefits including:
- Health insurance
- Paid time off
- Opportunities for professional growth and development
Gratitude Philippines is an equal opportunities employer committed to diversity and inclusion. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application.
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