Customer Experience Coordinator

1 week ago


Taguig, National Capital Region, Philippines Red Fu Entertainment Technologies Corp Full time

About Red Fu Entertainment Technologies Corp.

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At Red Fu Entertainment Technologies Corp., we are passionate about delivering exceptional gaming experiences to our players. We're seeking a highly skilled Customer Service Representative to join our team and play a crucial role in ensuring that our customers receive top-notch support.

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Job Summary

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We offer an estimated salary of $55,000 per year for this position, which is competitive with industry standards. If you're looking for a challenging and rewarding career opportunity, please continue reading.

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Key Responsibilities:

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  • Handle customer complaints and resolve disputes in a timely and professional manner;">
  • Provide live chat and email support to our customers, responding to their inquiries and concerns promptly;">
  • Assist customers with technical issues, such as login difficulties and software glitches;">
  • Explain promotional offers, bonuses, and loyalty programs to customers, ensuring they understand the terms and conditions;">
  • Maintain accurate records of customer interactions and report any potential fraudulent behavior to the relevant team;">
  • Gather feedback from customers and report suggestions for improvement to the management team;">
  • Educate customers on responsible gaming practices and ensure compliance with regulations;">
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Requirements:

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To be successful in this role, you will need:

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  • A high school diploma or equivalent; preferably a degree in a related field;">
  • Excellent communication and problem-solving skills;">
  • Ability to work in a fast-paced environment and adapt to changing circumstances;">
  • Proficiency in using technology and software applications;">
  • Strong attention to detail and organizational skills;">
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Benefits

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We offer a comprehensive benefits package, including:

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  • A competitive salary;">
  • A comprehensive health insurance plan;">
  • A retirement savings plan;">
  • Opportunities for professional development and growth;">
  • A dynamic and supportive work environment;">
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Join Our Team

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If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you would be a great fit for this role.

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