Customer Experience Associate Team Member

1 week ago


Taguig, National Capital Region, Philippines KMC Solutions Inc Full time
About Us

KMC Solutions Inc is a reputable organization dedicated to delivering exceptional customer experiences. We strive for excellence in all aspects of our business.

Job Summary

We are seeking an experienced Customer Experience Associate to join our team. As a key member of our front desk, you will be responsible for providing top-notch support to our clients and ensuring seamless operations.

Key Responsibilities
  • Front Desk Management:
    • Provide exceptional support on the reception/front desk by answering calls and inquiries, welcoming clients and visitors, responding to tenant concerns, handling daily mail, and maintaining a clean environment.
    • Assist with photocopying, printing, scanning, and gatepass processing.
    • Monitor and maintain the cleanliness of the concessionaire area.
  • General Services / Tenant Services:
    • Act as the point person/representative in the workplace, coordinating conference room reservations and reporting any issues.
    • Provide administrative support to members, ensuring unmatched customer experience and building strong relationships.
    • Enforce company policies and procedures, safety and health regulations, and standards.
  • General Administration:
    • Attend to ticket requests within SLA, assist office tours, offer refreshments, troubleshoot IT concerns, and coordinate vendor services.
    • Distribute monthly treats and enforce house rules and security policy.
  • General Office Maintenance / Facilities Management:
    • Maintain office readiness, cleanliness, and maintenance, conducting random facilities walkthroughs and reporting issues.
    • Coordinate with the Customer Success Lead for facilities/building issues.
Salary Information

The estimated salary range for this position is $$60,000 - $80,000 per annum, depending on location and qualifications.

Benefits

As a valued member of our team, you can expect competitive compensation packages, opportunities for growth and development, and a dynamic work environment that fosters collaboration and innovation.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.


  • Taguig, National Capital Region, Philippines IGO Technologies Full time

    Job Title: Customer Service Team MemberJob SummaryWe are seeking a highly skilled Customer Service Team Member to join our team at IGO Technologies. As a Customer Service Team Member, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key ResponsibilitiesHandle customer inquiries and...


  • Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Customer Experience AssociateJob Summary:We are seeking a highly skilled and motivated Customer Experience Associate to join our team at Eteam Workforce Private Corporation. As a Customer Experience Associate, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and...


  • Taguig, National Capital Region, Philippines RecruiterPH Full time

    Job Title: Customer Service Team MemberWe are seeking a highly skilled and motivated Customer Service Team Member to join our team at RecruiterPH. This role will provide an excellent opportunity for individuals who enjoy interacting with people and have a passion for delivering exceptional customer experiences.About the Role:The primary responsibility of...


  • Taguig, National Capital Region, Philippines KLP Group Full time

    We are seeking highly skilled and motivated individuals to join our team as Customer Service Representatives. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients.The ideal candidate will have a strong background in sales or healthcare, with experience in call center operations. A senior...


  • Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    About the Role:We are seeking a highly skilled Customer Experience Associate to join our team at Eteam Workforce Private Corporation. The ideal candidate will have excellent problem-solving abilities, strong communication skills, and a positive attitude. Key Responsibilities:• Provide top-notch customer service through various communication channels.•...


  • Taguig, National Capital Region, Philippines ADDFORCE Human Resource Solutions INC Full time

    Job Requirements:• Possess at least six months of work experience in a BPO company.• Proficiency in English is a must.• Ability to work in a shifting schedule, including weekends and holidays, is required.• Onsite work in Taguig is also expected.• A high school graduate, SHS graduate, associate or vocational graduate, or college graduate is...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Gratitude Philippines Job OpportunityWe are seeking highly skilled individuals to join our team as Customer Experience Associates. In this role, you will be responsible for providing exceptional customer service to clients in the UK.Key Responsibilities:Respond to customer inquiries and resolve issues efficientlyFoster strong relationships with clients...


  • Taguig, National Capital Region, Philippines RecruiterPH Full time

    We are seeking an exceptional Customer Service Team Manager to join our team at RecruiterPH. As a key member of our customer service team, you will be responsible for leading and motivating a team of 12-20 customer service associates to achieve the team's SLA.Key ResponsibilitiesLeverage strong organizational and planning skills to effectively manage and...


  • Taguig, National Capital Region, Philippines Topserve Service Solutions Inc. Full time

    Job SummaryAt Topserve Service Solutions Inc., we are seeking a highly skilled and attentive Dining Support Team Member to join our team. As a key member of our service team, you will play a vital role in ensuring our guests receive exceptional service and have an outstanding dining experience.ResponsibilitiesClean and reset tables to maintain a clean and...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Gratitude Philippines Job OpportunityWe are currently seeking a Customer Service Representative to join our team in Taguig. To qualify, you must have at least a completed SHS education and be a college undergrad or graduate. Additionally, you must have 6 months of BPO experience, preferably in the healthcare sector. You should also be willing to work...


  • Taguig, National Capital Region, Philippines Neksjob Full time

    OverviewNeksjob is a dynamic organization that values customer satisfaction. We are seeking a highly skilled Phone Support Specialist to join our team.About the RoleThis is a unique opportunity to work in a fast-paced environment, providing exceptional support to customers via phone calls. As a Phone Support Specialist, you will be the face of Neksjob,...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    About Gratitude PhilippinesGratitude Philippines is a dynamic company that values customer satisfaction and excellence in service. As a Customer Service Representative, you will play a vital role in delivering exceptional experiences to our clients.Salary Range:The starting salary for this position is approximately PHP 22,000 per month, with opportunities...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job SummaryGratitude Philippines is seeking a skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for conducting training sessions for associates, applying effective communication techniques to facilitate knowledge sharing, and maintaining a repository of reusable training materials.In this...


  • Taguig, National Capital Region, Philippines Topserve Service Solutions Inc. Full time

    We are looking for an efficient and attentive Food Service Support Team Member to join our team at Topserve Service Solutions Inc. As a Busboy, you will play a vital role in supporting other team members by ensuring the cleanliness and organization of the dining area.Responsibilities:Clean and reset tables promptly to maintain a clean and inviting...


  • Taguig, National Capital Region, Philippines RecruiterPH Full time

    Job Title: Customer Service Team Supervisor with Operational ExcellenceAt RecruiterPH, we are seeking a skilled Customer Service Team Supervisor to lead our team of customer service associates. This is an exciting opportunity for a motivated and results-driven individual to take on a leadership role and contribute to the success of our organization.About the...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking a highly skilled Customer Support Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, or chatResolve customer...


  • Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time

    At Welsend Global Services Inc., we are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through order taking, customer service, and data entry. Your primary goal will be to ensure that our customers receive the highest...


  • Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Job DescriptionJob Type: Full-timeWork Set up: OnsiteOpen Account: Telco AccountSalary Package: 25,000Site: McKinley, TaguigAt Neksjob Philippines, we are seeking a skilled Customer Service Representative to manage incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages.Key...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Are you passionate about delivering exceptional customer service in a dynamic environment? TASQ Staffing Solutions is seeking a Spanish Bilingual Customer Service Representative to join our team in BGC, Taguig.About the Role:We are looking for an experienced professional who can handle Spanish-speaking customers with ease and provide top-notch support. As a...


  • Taguig, National Capital Region, Philippines Neks Job Philippines Full time

    About Neks Job PhilippinesWe offer competitive salaries and exciting career opportunities for the right candidates.Job Overview:The successful candidate will be responsible for responding to customer inquiries, resolving issues, and providing product information as a BPO Agent.Key Responsibilities:Respond to incoming customer calls, resolve issues, and...