Hotel Experience Coordinator
5 days ago
At Tahj/NSDMM, we are looking for a highly skilled and experienced Concierge Specialist to join our team.
Job Summary:This is an exciting opportunity for a motivated and customer-focused individual to take on a challenging role in the hospitality industry. As a Concierge Specialist, you will be responsible for providing exceptional service to guests, handling day-to-day operations, and ensuring that every visitor has a memorable experience with us.
About Us:Tahj/NSDMM is a leading company in the hotel and tourism industry, dedicated to delivering outstanding experiences to our customers. We value professionalism, integrity, and a passion for excellence in everything we do.
Salary:The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.
Responsibilities:- Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly and professionally
- Manage front-line operations, including check-in, check-out, room assignments, and other related tasks
- Ensure that all guest interactions are handled with professionalism, courtesy, and respect
- Maintain accurate records and reports of guest interactions and incidents
- Collaborate with other departments to ensure seamless communication and smooth operations
To be successful as a Concierge Specialist at Tahj/NSDMM, you will need to possess the following skills and qualifications:
- Bachelor's Degree in Hotel and Restaurant Management, Tourism, Mass Communications, or a related field
- At least 1-2 years of work or internship experience in a hotel or high-end residential building
- Excellent communication and interpersonal skills, both written and verbal
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong problem-solving skills, with a focus on finding creative solutions
- Maturity, trainability, and a professional image
We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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