Senior Customer Account Coordinator

1 month ago


Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

Ayuda Business Management solution Inc is seeking a skilled Senior Customer Account Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and driving business growth.

The ideal candidate will have 6-12 months of experience working in the BPO industry, with a proven track record of success in customer support or client service roles. Strong phone contact handling skills, active listening, and excellent communication and presentation skills are essential for this position.

Responsibilities:

  • Manage large volumes of incoming calls to ensure timely resolution of customer inquiries
  • Generate sales leads by identifying and assessing customer needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Requirements:

  • 6-12 months working in BPO Industry
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma / Under Grad

We offer a competitive salary of $40,000 - $60,000 per year, depending on experience. If you are a motivated and results-driven individual looking for a challenging role, please submit your application.



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