Customer Experience Ambassador
2 weeks ago
About the Role:
We are seeking a highly skilled and dedicated Customer Experience Ambassador to join our team at Lexus Manila Inc. in BGC Taguig City.
About You:
To be successful in this role, you will need to have a Bachelor's degree preferably in HRM-related courses, and at least 2 years of reception experience in an automotive dealership or equivalent. Additionally, you should possess excellent communication and interpersonal skills, with a strong willingness to succeed and promote superior customer satisfaction.
Key Responsibilities:
The primary responsibility of the Customer Experience Ambassador is to provide professional, efficient, and effective communication to meet the needs of customers entering the Showroom. This includes greeting and offering seat, drinks, refreshments, promoting Lexus In-Moment Survey, encouraging customers to answer Happy or Not Survey, welcoming and greeting appointment and walk-in customers, creating a positive first impression, assisting every customer, serving as a liaison between customers and Sales associates, ensuring that showroom customers are being attended to by their Sales Consultants, answering local phone calls, and performing duties assigned by CRO/CRM.
Skills and Qualifications:
The ideal candidate will have proficiency in MS Office applications, kaizen spirit, customer focus, communication and interpersonal skills, and a willingness to work in BGC Taguig City. They must also possess a strong commitment to delivering exceptional customer service and a passion for creating a positive customer experience.
Compensation:
This position offers a competitive salary range of PHP 50,000 - 70,000 per month, depending on qualifications and experience.
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