Customer Experience Ambassador
4 weeks ago
We are Red Fu Entertainment Technologies Corp, a dynamic and forward-thinking company that values exceptional customer experiences.
Job Description:
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our players, ensuring their gaming experience is seamless, enjoyable, and memorable.
Required Skills and Qualifications:
To succeed in this role, you should have excellent communication and problem-solving skills, with the ability to think critically and remain calm under pressure. You must also be proficient in using various software applications and tools, such as live chat platforms, email clients, and customer relationship management systems.
Benefits:
In return for your hard work and dedication, we offer a competitive salary of $**45,000 - 60,000 per annum**, depending on your level of experience and qualifications. Additionally, you will enjoy a range of benefits, including flexible working hours, opportunities for professional development, and a comprehensive employee assistance program.
Responsibilities:
Your key responsibilities will include resolving player complaints, handling disputes, and providing solutions to gameplay or transaction-related concerns. You will also be responsible for coordinating with other departments to ensure timely and accurate responses. Furthermore, you will assist players with technical issues, explain promotional offers and bonuses, and monitor suspicious activities to prevent fraudulent behavior. In addition, you will be required to gather player feedback, report suggestions for improvement, and ensure compliance with regulations. Finally, you will be responsible for managing the company's social media platforms, promoting and marketing our products to engage with our audience.
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