Customer Experience Director
1 month ago
We are seeking a seasoned professional to lead our customer service team as a Customer Experience Director at Visage Executive Search. This is an exciting opportunity for someone who has experience in managing customer interactions and leading teams to achieve operational efficiency and exceptional service delivery.
Job Summary:
The Customer Experience Director will oversee customer interactions in a corporate banking setting, leading a team to ensure outstanding customer experiences and operational excellence. Key responsibilities include:
- Managing customer service operations, including contact center management, quality assurance, and training
- Improving service quality by analyzing processes, setting standards, and implementing strategic changes
- Providing technical support to enhance operational performance and resolve customer issues promptly
- Fostering customer loyalty through effective communication and personalized service
- Coaching and motivating the team to deliver exceptional customer experiences
- Relaying customer feedback across the organization and maintaining accurate records of interactions
Requirements:
To be successful in this role, you will need:
- Bachelor's degree in Business Management, Communication, or related field
- 3-5 years of experience as a Customer Service Manager in banking or financial services
- Strong customer-centric focus and excellent communication skills
- Strategic thinking with leadership abilities and problem-solving skills
Estimated Salary Range: $80,000 - $120,000 per year, depending on location and experience.
This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and leading high-performing teams.
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