Customer Experience Ambassador

6 days ago

Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time
Job Summary

A Customer Experience Ambassador will provide professional, efficient, and effective communication to meet the needs of customers entering the Service Reception Area.

Key Responsibilities:
  • Become an Ambassador of Omotenashi and Drive Best Customer Experience – greet and offer seat, drinks, refreshments to all incoming customers and guests in the Service Reception Area
  • Promote Lexus In-Moment Survey and encourage customers to answer Happy or Not Survey after their Service experience
  • Welcome and greet all appointment and walk-in customers, in a friendly and professional manner, upon arrival in the service reception area
  • Create a positive first impression and create engaging work environment
  • Assist every customer in handling Electronic Queuing System (EQS) and/or guide them to the appropriate Service Consultant depending on their needs
  • Serve as a liaison between customers and service associate, relaying relevant information accurately and promptly
  • E nsure that Service Advisors attend to the customers timely via their queue system
  • Notify MRS when a booked customer did not show up and Inform MRS if a customer in SRA requests a service rebooking
  • Answer local calls on behalf of any service reception associates when they are busy attending to customers
  • Records all customers who came for service daily as well as the time they arrived and ensure they are being attended to by the Service Consultant
  • Strive to ensure a positive customer experience by addressing service reception customer inquiries promptly and professionally
  • Identify the number of daily walk-ins for Service Reception
  • Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the Sales Consultant/Service Consultant
  • Perform duties that may be assigned from time to time by CRO/CRM
RequirementsCandidate Requirements:
  • Candidate must possess at least a Bachelor's/College Degree (Preferably HRM-related courses)
  • Experience of at least 2 years of reception experience in an automotive dealership or equivalent
  • Position is for permanent/full-time position
  • Proficient in MS Office applications
  • Kaizen
  • 5S
  • Customer Focus
  • Communication and Interpersonal Skills
  • Will to succeed (Resilience & perseverance)
  • Promotes superior customer satisfaction to all service reception associates
  • Excellent communication, Telephone Etiquette and interpersonal skills
  • Willing to work in BGC Taguig City

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