Customer Experience Ambassador

1 month ago

Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time
Job Summary

A Customer Experience Ambassador will provide professional, efficient, and effective communication to meet the needs of customers entering the Service Reception Area.

Key Responsibilities:
  • Become an Ambassador of Omotenashi and Drive Best Customer Experience – greet and offer seat, drinks, refreshments to all incoming customers and guests in the Service Reception Area
  • Promote Lexus In-Moment Survey and encourage customers to answer Happy or Not Survey after their Service experience
  • Welcome and greet all appointment and walk-in customers, in a friendly and professional manner, upon arrival in the service reception area
  • Create a positive first impression and create engaging work environment
  • Assist every customer in handling Electronic Queuing System (EQS) and/or guide them to the appropriate Service Consultant depending on their needs
  • Serve as a liaison between customers and service associate, relaying relevant information accurately and promptly
  • E nsure that Service Advisors attend to the customers timely via their queue system
  • Notify MRS when a booked customer did not show up and Inform MRS if a customer in SRA requests a service rebooking
  • Answer local calls on behalf of any service reception associates when they are busy attending to customers
  • Records all customers who came for service daily as well as the time they arrived and ensure they are being attended to by the Service Consultant
  • Strive to ensure a positive customer experience by addressing service reception customer inquiries promptly and professionally
  • Identify the number of daily walk-ins for Service Reception
  • Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the Sales Consultant/Service Consultant
  • Perform duties that may be assigned from time to time by CRO/CRM
RequirementsCandidate Requirements:
  • Candidate must possess at least a Bachelor's/College Degree (Preferably HRM-related courses)
  • Experience of at least 2 years of reception experience in an automotive dealership or equivalent
  • Position is for permanent/full-time position
  • Proficient in MS Office applications
  • Kaizen
  • 5S
  • Customer Focus
  • Communication and Interpersonal Skills
  • Will to succeed (Resilience & perseverance)
  • Promotes superior customer satisfaction to all service reception associates
  • Excellent communication, Telephone Etiquette and interpersonal skills
  • Willing to work in BGC Taguig City

  • Customer Experience Ambassador

    4 weeks ago

    Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time

    Job Title: Customer Experience AmbassadorAbout the Role:We are seeking a highly skilled and dedicated Customer Experience Ambassador to join our team at Lexus Manila Inc. in BGC Taguig City.About You:To be successful in this role, you will need to have a Bachelor's degree preferably in HRM-related courses, and at least 2 years of reception experience in an...

  • Customer Experience Ambassador

    4 weeks ago

    Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time

    Job SummaryWe are seeking a skilled Customer Experience Ambassador to join our team at Lexus Manila Inc.About the RoleThe successful candidate will be responsible for delivering exceptional customer experiences, ensuring that all customers receive prompt and professional assistance. This includes greeting customers promptly, responding to their inquiries,...

  • Customer Experience Ambassador

    1 week ago

    Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time

    About the Role">As a Customer Experience Ambassador at Lexus Manila Inc., you will be responsible for providing exceptional customer service and ensuring that every visitor to our Service Reception Area has a positive experience.">Job Summary">We are seeking a highly skilled and experienced Service Reception Professional to join our team. As a key member of...

  • Customer Experience Ambassador

    2 weeks ago

    Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing co. inc. Full time

    About Synlink Recruitment Outsourcing co. inc.At Synlink Recruitment Outsourcing co. inc., we value our team members and strive to create a work environment that promotes growth and development. Our company is looking for experienced professionals who can provide exceptional customer service.Job DescriptionWe are seeking a skilled Customer Experience...

  • Global Customer Experience Ambassador

    2 weeks ago

    Taguig, National Capital Region, Philippines Red Fu Entertainment Technologies Corp Full time

    Company OverviewRed Fu Entertainment Technologies Corp is a dynamic and innovative company that specializes in delivering exceptional gaming experiences to its players.Salary: $55,000 - $65,000 per annumJob DescriptionWe are seeking a highly skilled Global Customer Experience Ambassador to join our team. In this role, you will be responsible for providing...

  • Customer Service Ambassador

    2 weeks ago

    Taguig, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    About Ayuda Business Management Solution Inc.We are seeking a highly skilled Customer Service Ambassador to join our team in Taguig. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, providing support and solutions to their queries and concerns.Compensation PackageWe offer a competitive...

  • Customer Service Ambassador

    5 days ago

    Taguig, National Capital Region, Philippines GCASI - Ford Autohub Full time

    Job OverviewWe are seeking a highly skilled and dedicated Customer Service Ambassador to join our team at GCASI - Ford Autohub. This is an exciting opportunity for individuals who are passionate about providing exceptional customer experiences.About the RoleThe Customer Service Ambassador will be responsible for welcoming customers upon entrance, acting as...

  • Customer Service Ambassador

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    Neksjob is seeking a highly skilled Customer Service Ambassador to join our team. This role requires strong communication skills and the ability to provide exceptional customer service.As a Customer Service Ambassador, you will be responsible for responding to incoming calls from customers, answering questions and inquiries, troubleshooting problems, and...

  • Customer Service Ambassador

    2 weeks ago

    Taguig, National Capital Region, Philippines NEKSJOB Full time

    At NEKSJOB, we are looking for a highly skilled Customer Service Ambassador to join our team. As a key representative of our company, you will be responsible for attracting potential customers by answering their product and service questions, suggesting information about other products and services, opening customer accounts, and maintaining customer...

  • Customer Service Ambassador

    4 days ago

    Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time

    Job Title: Customer Service AmbassadorWe are seeking a highly skilled and experienced Customer Service Ambassador to join our team at Lexus Manila Inc. in BGC Taguig City.About the Role:The ideal candidate will possess excellent communication, telephone etiquette, and interpersonal skills to deliver exceptional customer service experiences.We require someone...

  • Customer Service Ambassador

    4 weeks ago

    Taguig, National Capital Region, Philippines NSDMM Management Services Inc. Full time

    We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at NSDMM Management Services Inc. This is a fantastic opportunity for a Front Desk Officer/Concierge Specialist who is passionate about delivering exceptional customer service and ensuring a smooth guest experience.About the RoleThis role involves working in a...

  • Customer Service Ambassador

    2 weeks ago

    Taguig, National Capital Region, Philippines ADDFORCE Human Resource Solutions INC Full time

    About UsADDFORCE Human Resource Solutions INC is a leading provider of human resource solutions, dedicated to delivering exceptional services to our clients.Job OverviewWe are currently seeking a highly skilled and motivated Customer Service Ambassador to join our team. As a key member of our customer service team, you will play a vital role in ensuring that...

  • Customer Service Ambassador

    4 weeks ago

    Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time

    Job Title: Customer Service AmbassadorAbout Us: Lexus Manila Inc. is a leading provider of exceptional customer experiences in the automotive industry.Job Description:As a Customer Service Ambassador, you will be responsible for providing professional and efficient communication to meet the needs of customers entering our Service Reception Area...

  • Hotel Ambassador

    4 weeks ago

    Taguig, National Capital Region, Philippines One Source Facility Services Corporation Full time

    We are seeking a Hotel Ambassador to join our team at One Source Facility Services Corporation. As a Hotel Ambassador, you will be responsible for providing exceptional service to our clients and guests.Job DescriptionThe Hotel Ambassador is a customer-facing role that requires excellent communication and interpersonal skills. You will work closely with our...

  • Brand Ambassador Representative

    2 months ago

    Taguig, National Capital Region, Philippines UpSkill MNL Full time

    About the Role:We are looking for a skilled Brand Ambassador to represent our company in a specific area.Key Responsibilities:Expand brand presence in areas with limited reachBoost lead generation through door-to-door activity in underserved areasEnhance market penetration and brand awarenessMaintain consistent customer experienceRequirements:To be...

  • Customer Service Ambassador

    3 weeks ago

    Taguig, National Capital Region, Philippines Potami One Water Enterprise Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Ambassador/Office Support Specialist to join our team at Potami One Water Enterprise Inc. This role demands exceptional customer service, communication, and organizational skills to navigate daily operations and challenging situations.ResponsibilitiesServe as the primary point of contact for...

  • Customer Service Ambassador

    4 weeks ago

    Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Company OverviewAyuda Business Management solution Inc is a leading provider of innovative solutions for businesses.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Ambassador, you will be responsible for managing large volumes of incoming calls, generating sales leads and providing...

  • Customer Experience Ambassador

    4 weeks ago

    Taguig, National Capital Region, Philippines Red Fu Entertainment Technologies Corp Full time

    Company OverviewWe are Red Fu Entertainment Technologies Corp, a dynamic and forward-thinking company that values exceptional customer experiences.Job Description:We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our...

  • Customer Experience Ambassador

    4 weeks ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job OverviewWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative at Gratitude Philippines.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Compensation and BenefitsThe successful candidate will receive a competitive salary ranging from PHP...

  • Customer Experience Ambassador

    4 weeks ago

    Taguig, National Capital Region, Philippines Synlink Recruitment Outsourcing co. inc. Full time

    At Synlink Recruitment Outsourcing co. inc., we are looking for a highly skilled support specialist to join our team.About the JobThe ideal candidate will have at least 6 months of BPO experience, preferably in an international voice environment.A background in healthcare is considered advantageous.This full-time position offers a competitive salary of up to...