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Customer Experience Lead
2 months ago
Visage Executive Search is seeking a seasoned professional to fill the role of Customer Experience Lead. This critical position requires an individual with exceptional leadership skills and experience in managing customer service operations. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention.
Responsibilities- Develop and implement customer-centric initiatives to enhance the overall customer experience.
- Lead a team of customer service professionals to ensure seamless execution of customer service operations.
- Collaborate with cross-functional teams to identify areas for improvement and develop solutions to address customer concerns.
- Analyze customer feedback to inform strategic decisions and drive continuous improvement.
The ideal candidate will possess a bachelor's degree in Business Management, Communication, or a related field, and 3-5 years of experience as a Customer Service Manager in banking or financial services. Strong communication and interpersonal skills are essential for success in this role. A competitive salary of $90,000 - $110,000 per annum reflects the company's commitment to attracting top talent.
