Multilingual Service Desk Operations Specialist
11 hours ago
Category: Service Desk / End User Services. Main location: Onsite. Employment Type: Full Time.
About Gratitude Philippines:Gratitude Philippines is one of the world's largest IT and business consulting services firms, offering a wide range of services to its clients. As a member of our team, you will have the opportunity to work with cutting-edge technology and collaborate with talented professionals from diverse backgrounds.
Job Description:Your main responsibilities as a Multilingual Service Desk Analyst are:
- Resolve customer issues utilizing excellent communication skills, problem-solving abilities, technical expertise, and high levels of individual judgment to ensure outcomes of customer satisfaction.
- Receive and respond to user inquiries and requests via various channels professionally and efficiently.
- Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Prioritize tasks effectively to meet deadlines and achieve quality results.
- Develop a comprehensive understanding and mastery of all tools and technologies used in the role.
- Stay updated on products, policies, procedures, and other important operational issues.
- Maintain high attendance rates and adhere to scheduled shifts and breaks.
- Provide feedback to the staff manager on potential issues or areas for improvement.
- Proficient in written and verbal communication in English and Dutch.
- Strong attention to detail and analytical skills.
- Excellent computer and technical skills.
- Solid problem-solving and process mapping abilities.
- Proactive, service-minded, and able to multitask.
- Good interpersonal skills (empathy, verbal dexterity, etc.).
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