Multilingual Service Desk Operations Specialist

11 hours ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: Multilingual Service Desk Analyst

Category: Service Desk / End User Services. Main location: Onsite. Employment Type: Full Time.

About Gratitude Philippines:

Gratitude Philippines is one of the world's largest IT and business consulting services firms, offering a wide range of services to its clients. As a member of our team, you will have the opportunity to work with cutting-edge technology and collaborate with talented professionals from diverse backgrounds.

Job Description:

Your main responsibilities as a Multilingual Service Desk Analyst are:

  1. Resolve customer issues utilizing excellent communication skills, problem-solving abilities, technical expertise, and high levels of individual judgment to ensure outcomes of customer satisfaction.
  2. Receive and respond to user inquiries and requests via various channels professionally and efficiently.
  3. Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
  4. Prioritize tasks effectively to meet deadlines and achieve quality results.
  5. Develop a comprehensive understanding and mastery of all tools and technologies used in the role.
  6. Stay updated on products, policies, procedures, and other important operational issues.
  7. Maintain high attendance rates and adhere to scheduled shifts and breaks.
  8. Provide feedback to the staff manager on potential issues or areas for improvement.
Required Skills and Qualifications:
  • Proficient in written and verbal communication in English and Dutch.
  • Strong attention to detail and analytical skills.
  • Excellent computer and technical skills.
  • Solid problem-solving and process mapping abilities.
  • Proactive, service-minded, and able to multitask.
  • Good interpersonal skills (empathy, verbal dexterity, etc.).


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