Multilingual IT Support Professional
9 hours ago
Job Overview:
">We are seeking a highly skilled Multilingual IT Support Professional to join our team at Ayuda Business Management Solutions Inc. As an integral part of our Service Desk, you will play a crucial role in providing top-notch technical support to our clients.
">About the Role:
">This is a challenging and rewarding opportunity for someone who is passionate about delivering exceptional customer service, troubleshooting complex technical issues, and working collaboratively as part of a dynamic team. If you have a strong background in IT support, excellent communication skills, and the ability to work effectively in a fast-paced environment, we encourage you to apply.
">Key Responsibilities:
">• Provide first-line technical support via phone, email, or other communication channels to resolve client queries and issues efficiently.
">• Utilize ticket logging systems to manage and prioritize support requests, ensuring timely resolution and escalating complex issues to senior team members when necessary.
">• Maintain a high level of customer satisfaction by responding promptly to inquiries, resolving issues effectively, and providing proactive support where possible.
">• Continuously monitor incoming customer contacts, outstanding calls or tickets, and ensure provision is made in case of your absence to maintain seamless service delivery.
">• Collaborate with colleagues to share knowledge, best practices, and expertise to enhance the overall quality of support provided.
">• Allocate more complex calls to relevant IT Support team members and ensure that all customer contacts are handled in a timely and effective manner, adhering to Service Level Agreements.
">• Identify any service-related issues and escalate them to the Team Leader for prompt resolution.
">• Participate in ad-hoc tasks from the Team Leader or Senior Digital Manager to aid in fulfilling service delivery objectives.
">Required Skills and Qualifications:
">• Minimum 2 years of experience in IT Service Desk roles, preferably in a multinational corporate environment.
">• Strong knowledge of Microsoft-based operating systems and peripherals, including desktop and network printers/copiers.
">• Familiarity with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation).
">• Knowledge and experience with using and troubleshooting Microsoft Office, with emphasis on MS Word, MS Excel, and MS PowerPoint.
">• Experience with Active Directory, Office 365, Google Suite, Service Now, and Remedyforce would be advantageous.
">• Excellent communication skills, both written and oral, with the ability to communicate professionally and confidently at all levels.
">• Fluency in English and Italian, with the ability to empathize with customers and effectively gauge the urgency of incidents/requests.
">• Ability to build effective working relationships at all levels and apply creativity to resolving incidents/requests.
">• Willingness to work on a shifting schedule and render overtime when necessary.
">Benefits:
">We offer a comprehensive benefits package, including competitive compensation, HMO/Medical and dental coverage, life insurance, non-taxable allowances, night differential, and many more perks that contribute to your well-being and career growth.
">Contact Us:
">Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you
">Company Overview:
">Ayuda Business Management Solutions Inc. is a leading provider of business management solutions, committed to delivering exceptional customer service and innovative technology solutions to our clients worldwide.
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