Multilingual Technical Support Specialist

3 weeks ago

Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

Job Title: Multilingual Service Desk Analyst

Category: Service Desk / End User Services

Main Location: Taguig

Salary: PHP 70,000 - 80,000

Employment Type: Full Time

Want to expand your experience in the IT and business consulting sector? Your future duties and responsibilities include:

  1. Resolve customer issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure customer satisfaction.
  2. Receive and respond to user inquiries and requests via a case tracking system professionally and with speed, accuracy, and proficiency.
  3. Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
  4. Produce quality work and results.
  5. Ensure fast and accurate turnaround of work.
  6. Solve problems using agreed-upon procedures as well as proper escalation processes.
  7. Develop a comprehensive understanding and mastery of all tools.
  8. Remain updated on products, policies, procedures, and other important operational issues.
  9. Attend scheduled shifts and adhere to breaks as assigned by the staff manager.
  10. Follow the rest day schedule as assigned.
  11. Advice staff manager of planned leaves as stated in the Handbook.
  12. Maintain quality standards in accordance with agreed metrics.
  13. Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
  14. Submit necessary service delivery reports.
  15. Ensure feedback is given to the staff manager if potential issues are detected.
  16. Ensure feedback is given to the staff manager if process improvement measures can be implemented.
  17. Attend planned meetings.

Required Qualifications:

To be successful in this role, you must have:

  • Proficient written and verbal communication skills in English and Polish.
  • Keen attention to detail.
  • Proficient computer and technical skills.
  • Solid analytical and problem-solving skills.
  • Good process mapping ability.
  • Proactive, service-minded, and able to multi-task.
  • Good interpersonal skills (empathy, verbal dexterity, etc.).
  • A background in IT or Finance or HR is a plus.

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