HR Helpdesk Operations Associate

2 days ago


Taguig, National Capital Region, Philippines ECLARO Full time

We are looking for an HR Helpdesk Operations Associate to join our team at ECLARO. This role involves providing first-line support for HR-related inquiries and troubleshooting issues related to HR systems, policies, benefits, payroll, and employee services.

About the Team

Our team is dedicated to delivering exceptional HR services to our employees. As an HR Helpdesk Operations Associate, you will play a crucial role in ensuring that our employees receive timely and accurate support.

Key Responsibilities
  • Provide first-line support for HR-related inquiries via phone, email, or chat.
  • Troubleshoot issues related to HR systems, policies, benefits, payroll, and employee services.
  • Assess situations quickly and provide efficient solutions to ensure a positive employee experience.
  • Manage a high volume of inquiries and tickets, prioritizing tasks effectively.
  • Maintain confidentiality and adhere to privacy regulations regarding employee information.
Requirements
  • Education: A minimum of 2 years of college completion with no back subjects; an associate's or bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
  • Experience: 2-3 years of customer service, administrative, or HR experience, preferably in a helpdesk or shared services environment.
  • Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with HRIS, helpdesk software, or time-tracking tools is a plus.
  • Strong Communication: Excellent verbal and written communication skills with a customer-focused approach to resolving inquiries.
  • Problem-Solving Skills: Ability to assess situations quickly and provide efficient solutions while ensuring a positive employee experience.
  • Attention to Detail: Strong organizational skills and accuracy in handling employee data and inquiries.
  • Multitasking: Ability to manage a high volume of inquiries and tickets, prioritizing tasks effectively.
  • Confidentiality: Commitment to maintaining confidentiality and adhering to privacy regulations regarding employee information.

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