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Helpdesk Professional

2 weeks ago

Taguig, National Capital Region, Philippines Nityo Infotech Full time
About This Opportunity

We are looking for a skilled IT Helpdesk professional to join our team at Nityo Infotech.

The successful candidate will provide technical support to our clients and ensure seamless operation of our systems.

Main Responsibilities
  • Offer technical assistance to clients via phone, email, or chat
  • Analyze and troubleshoot system problems
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track incident tickets
Key Requirements
  • At least 6 months experience in service desk or technical support
  • Background in computer systems, printers, network, and device connectivity
  • Experience in BPO industry and phone support
  • Excellent communication and problem-solving skills