Helpdesk Manager

We are looking for an HR Helpdesk Operations Associate to join our team at ECLARO. This role involves providing first-line support for HR-related inquiries and troubleshooting issues related to HR systems, policies, benefits, payroll, and employee services.About the TeamOur team is dedicated to delivering exceptional HR services to our employees. As an HR...

Job Overview:As a Service Desk Analyst, you will play a vital role in delivering exceptional IT support to our organization's end-users. This position requires a tech-savvy professional who is passionate about problem-solving and customer service.Main Responsibilities:User Support:Provide technical assistance to end-users via phone, chat, and email.Diagnose...

About the Role:The Human Resources Quality Manager will be responsible for ensuring the quality of HR helpdesk interactions at Cobden & Carter International.Key Responsibilities:Quality Management: Oversee the quality of HR helpdesk interactions to guarantee adherence to service standards, HR policies, and customer service best practices.Performance...

Account Service Helpdesk Analyst - Finance3 days ago Be among the first 25 applicantsAbout the company:IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over...

About Our Team:Cobden & Carter International's HR Shared Services team is dedicated to providing exceptional customer experiences through high-quality interactions. We are seeking an experienced HR Service Excellence Manager to join our team and drive continuous improvement in our helpdesk operations.Job Responsibilities:Quality Leadership: Lead and manage...

Job Description:Cobden & Carter International's HR Shared Services team requires a skilled Quality Analyst to assess and improve the quality of HR helpdesk interactions.Responsibilities:Interaction Assessment: Conduct thorough evaluations of HR helpdesk interactions to ensure adherence to service standards, HR policies, and customer service best...

Job Overview:Cobden & Carter International is seeking a detail-oriented HR Quality Assurance Specialist to ensure the quality of HR helpdesk interactions.Key Responsibilities:Quality Monitoring: Conduct thorough reviews and assessments of HR helpdesk interactions (calls, emails, chats, etc.) to guarantee adherence to service standards, HR policies, and...

Job Details:The HR SSC Process Improvement Lead will lead efforts to enhance the quality of HR helpdesk interactions at Cobden & Carter International.Key Responsibilities:Process Mapping: Map out current helpdesk workflows, systems, and processes to identify areas for improvement.Gap Analysis: Conduct a thorough analysis of the current state of helpdesk...

Job Overview:The Quality Improvement HR Analyst will play a vital role in ensuring the high quality of our HR Shared Services. This individual will be responsible for monitoring and evaluating the quality of HR helpdesk interactions, identifying areas for improvement, and implementing changes to enhance the overall customer experience.Key...

About Cobden & Carter International:Cobden & Carter International is a leading provider of quality services to businesses worldwide. Our team is committed to delivering exceptional customer experiences through our HR Shared Services. We are seeking a skilled Human Resources Quality Professional to join our team and drive continuous improvement in our...

Job DetailsHCLTech is hiring an Incident Manager to work full-time in Taguig, National Capital Region, Philippines.The job involves working onsite in McKinley Hill, Taguig, and may require a shifting schedule.The ideal candidate will have ITIL certification or at least 5 years of experience as an Incident Manager, as well as knowledge of KPIs and CSL related...

Job RequirementsTo be successful in this role, you will need to have:At least 5 years' experience in technical and helpdesk support gained from ICT, BPO/Call Center, or Shared Services environments.A strong understanding of ITIL framework (preferably v3 or v4) and incident management processes.Excellent communication and interpersonal skills, both written...

About Us:Cobden & Carter International is a leading provider of quality services to businesses worldwide. Our team is committed to delivering exceptional customer experiences through our HR Shared Services.Job Description:We are seeking a detail-oriented HR Quality Assurance Specialist to join our team. This role will involve assessing and ensuring the...

ECLARO is a dynamic organization seeking a skilled Human Resources Assistant to provide exceptional support to our employees.About the RoleThe ideal candidate will possess excellent communication skills, a customer-focused approach, and the ability to troubleshoot HR-related issues efficiently. Proficiency in Microsoft Office Suite and familiarity with HRIS...

Job DescriptionHCLTech is seeking an Incident Manager to join our team in Taguig, National Capital Region, Philippines.The successful candidate will work 100% onsite in McKinley Hill, Taguig (near Venice Grand Canal Mall) and may be required to work a shifting schedule.The ideal candidate will possess ITIL certification or at least 5 years of experience as...

The Helpdesk Manager will be responsible for ensuring the smooth operation of our IT infrastructure at Propel Manila. This includes providing technical support, troubleshooting hardware and software issues, managing IT assets and inventory, and ensuring compliance with data privacy and information security policies.Responsibilities:Provide technical...

ECLARO seeks a Customer Service Representative HR to deliver exceptional support to our employees. As a key member of our HR team, you will be responsible for providing first-line support for HR-related inquiries and troubleshooting issues related to HR systems, policies, benefits, payroll, and employee services.About the RoleThis role requires strong...

About the RoleWe are seeking an experienced Incident Manager to join our team at HCLTech in Taguig, National Capital Region, Philippines.The successful candidate will work onsite in McKinley Hill, Taguig, and may be required to work a shifting schedule.This role requires ITIL certification or at least 5 years of experience as an Incident Manager, as well as...

OverviewWe are looking for a skilled Incident Manager to join our team at HCLTech in Taguig, National Capital Region, Philippines.The successful candidate will work onsite in McKinley Hill, Taguig, and may be required to work a shifting schedule.This role requires ITIL certification or at least 5 years of experience as an Incident Manager, as well as...

Key ResponsibilitiesDeploy new systems and contribute to IT projects as requiredAudit our systems and identify gaps, recommend and implement solutionsProvide day-to-day IT and systems support & solutions for a team of 50 people using helpdesk toolsSet up and manage IT software and user accounts for new startersMaintain a telephony system (RingCentral)Manage...