Quality Analyst

2 days ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time

Job Description:

Cobden & Carter International's HR Shared Services team requires a skilled Quality Analyst to assess and improve the quality of HR helpdesk interactions.

Responsibilities:

  1. Interaction Assessment: Conduct thorough evaluations of HR helpdesk interactions to ensure adherence to service standards, HR policies, and customer service best practices.
  2. Metric Development: Create and maintain quality assurance criteria and metrics to evaluate team performance. Provide regular feedback to team members and management on areas for improvement.
  3. Reporting & Insights: Prepare and analyze performance reports on HR helpdesk interactions, highlighting trends, issues, and opportunities for enhancement. Present findings to HR leadership and suggest actionable solutions.
  4. Training Collaboration: Work with the HR Shared Services Trainer to identify knowledge gaps or performance issues and contribute to the development of targeted training programs for team members.
  5. Problem Investigation: Investigate and identify the root causes of service failures or inefficiencies, working with the team to develop corrective actions or process improvements.
  6. Process Optimization: Continuously assess and recommend enhancements to helpdesk workflows, systems, and processes to boost efficiency, effectiveness, and customer satisfaction.
  7. SOP Development: Ensure that helpdesk interactions align with current HR policies and best practices. Help create and update SOPs as needed.
  8. Compliance Verification: Guarantee that helpdesk processes and interactions comply with applicable legal, regulatory, and organizational requirements, including data protection and confidentiality standards.
  9. Customer Satisfaction: Collect and analyze customer feedback to identify areas where the service can be improved and ensure that the team consistently meets or exceeds customer expectations.


  • Taguig, National Capital Region, Philippines Genpact Full time

    At Genpact, we are seeking a skilled Senior Quality Analyst to join our team. This role will support one of the world's largest social media platforms by ensuring high standards of quality across all interactions and processes.About the RoleConduct thorough audits on Quality Analysts' evaluations to ensure consistency and alignment with client standards and...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Non-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating scheduleWORK BRIEF:The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics per...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Non-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating scheduleWORK BRIEF:The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics per...


  • Taguig, National Capital Region, Philippines Collabera Digital Full time

    We are seeking a detail-oriented and experienced Data Quality Analyst to join our team. The ideal candidate will have a strong background in ETL Testing and SQL to ensure the accuracy, integrity, and consistency of our data systems. In this role, you will collaborate with cross-functional teams to identify, test, and validate data quality issues, ensuring...


  • Taguig, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    About the Role:The Business Intelligence Analyst - Data Quality will be responsible for developing and implementing data quality strategies that meet the needs of our organization. This includes analyzing large datasets to identify areas for improvement, collaborating with data developers to create testing frameworks, and designing reports and KPIs to...


  • Taguig, National Capital Region, Philippines Genpact Full time

    We are inviting applications for the role of Management Trainee (Quality Analyst)– Trust & Safety - Mandarin at Genpact. As a Senior Quality Analyst, you will be responsible for auditing and assessing the work of other Quality Analysts, focusing on identifying trends, enhancing accuracy, and driving continuous improvement in service delivery.Main...

  • Data Quality Expert

    13 hours ago


    Taguig, National Capital Region, Philippines Deutsche Bank Full time

    Job OverviewWe are seeking a highly skilled Data Quality Expert to join our team as a Senior Analyst. In this role, you will be responsible for defining, implementing, and maintaining data quality metrics, as well as measuring data quality.About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will capture, analyse,...


  • Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance (QA) professional to join our team at Welsend Global Services Inc. As a QA Analyst, you will play a critical role in ensuring the quality of our products and services.

  • Quality Analyst

    7 days ago


    Taguig, National Capital Region, Philippines Tasq Staffing Solutions Full time

    * Execute Transaction and call monitoring in line with agreed service quality plan.* Provide coaching and feedback to agents.* Perform RCAs and report findings to Operations to develop actions for mitigation.* Identify Training needs and work collaboratively.* Participate in calibration sessions to bring about consistency in evaluation.* Process...


  • Taguig, National Capital Region, Philippines RecruiterPH Full time

    Qualifications:º College degree or relevant experience in education, communication or quality assurance preferred. [Open to undergraduates with relevant experience]º 2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills / With Healthcare Exp.º Extensive knowledge in MS Office requiredº Contact Centre knowledge and experience is...


  • Taguig, National Capital Region, Philippines M Commerce Corporation Full time

    Job OverviewM Commerce Corporation is seeking a highly skilled Quality Assurance Specialist to join our team in Taguig. As a Quality Assurance Specialist, you will be responsible for monitoring live TikTok hosting sessions, evaluating host performance, and providing constructive feedback for continuous improvement.About the RoleThis is an excellent...


  • Taguig, National Capital Region, Philippines RecruiterPH Full time

    Qualifications:º College degree or relevant experience in education, communication or quality assurance preferred. [Open to undergraduates with relevant experience]º 2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills / With Healthcare Exp.º Extensive knowledge in MS Office requiredº Contact Centre knowledge and experience is...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    About Nityo InfotechNityo Infotech is a company that values innovation and excellence. We are committed to delivering high-quality solutions to our clients. As a result, we are currently looking for a skilled Test Analyst to join our team.Job DescriptionWe are seeking a Test Analyst with experience in both Functional and Manual Testing. The successful...

  • Business Analyst

    7 days ago


    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    We're Hiring Business Analyst OpportunitiesPosition: Business Analyst (Data/Process/Records)Location: BGC Taguig (Onsite)Salary: Up to 130,000 PHPOpen SeatsBusiness Analyst – RecordsBusiness Analyst – ProcessBusiness Analyst – DataBusiness Analyst – RecordsResponsibilities:Define, implement, and improve records management frameworks.Identify and...


  • Taguig, National Capital Region, Philippines Hunters hub Incorporated Full time

    Hunters Hub Incorporated: Job Title - Telecom Network AnalystCompany OverviewHunters Hub Incorporated is a leading provider of innovative solutions in the telecom industry. We are committed to delivering high-quality services and products that meet the evolving needs of our customers.Job DescriptionWe are seeking an experienced Telecom Network Analyst to...


  • Taguig, National Capital Region, Philippines Firstsource Full time

    Key Responsibilities:Quality Metric Analysis: Constantly analyze quality metrics at individual, team, and organizational levels to identify areas for improvement.Timely Quality Follow-through: Provide timely quality follow-through in the form of audits, side-by-side reviews, kick-start meetings, and development sessions to ensure seamless delivery of...


  • Taguig, National Capital Region, Philippines Metrobank Full time

    About the Role:We are seeking a highly skilled Data Quality Engineer to join our team.This role will involve:Developing and implementing data quality processes and proceduresEnsuring data quality standards are met and maintainedCollaborating with cross-functional teams to improve data qualityAnalyzing data quality metrics and reporting findings


  • Taguig, National Capital Region, Philippines Suyen Corporation Full time

    Suyen Corporation is seeking a highly skilled QA Manager to join our team. In this role, you will be responsible for leading the quality assurance function, ensuring that our manufacturing processes and products meet regulatory requirements and industry standards.About the Job:This is a mid-senior level position responsible for overseeing the quality...


  • Taguig, National Capital Region, Philippines Archgso Full time

    The Quality Assurance Manager II position at Archgso is responsible for coordinating the Quality Assurance activities with either new systems or changes to existing systems. The successful candidate will have advanced knowledge of quality assurance testing concepts, methods, and practices in an information technology systems development environment.About the...


  • Taguig, National Capital Region, Philippines Archgso Full time

    We are seeking a highly skilled Data Quality Engineer to join our team at Archgso. The successful candidate will have experience with quality assurance in data domain initiatives and data warehouse and report testing.About the JobThe QA Analyst coordinates the Quality Assurance activities with either new systems or changes to existing systems. He/She...