Customer Service Representative HR

2 days ago


Taguig, National Capital Region, Philippines ECLARO Full time

ECLARO seeks a Customer Service Representative HR to deliver exceptional support to our employees. As a key member of our HR team, you will be responsible for providing first-line support for HR-related inquiries and troubleshooting issues related to HR systems, policies, benefits, payroll, and employee services.

About the Role

This role requires strong problem-solving skills, effective communication, and a customer-focused approach to ensure a positive employee experience. The ideal candidate will have 2-3 years of experience in customer service, administrative, or HR roles, preferably in a helpdesk or shared services environment.

Key Responsibilities
  • Provide first-line support for HR-related inquiries via phone, email, or chat.
  • Troubleshoot issues related to HR systems, policies, benefits, payroll, and employee services.
  • Assess situations quickly and provide efficient solutions to ensure a positive employee experience.
  • Manage a high volume of inquiries and tickets, prioritizing tasks effectively.
  • Maintain confidentiality and adhere to privacy regulations regarding employee information.
Requirements
  • Education: A minimum of 2 years of college completion with no back subjects; an associate's or bachelor's degree in Human Resources, Business Administration, or a related field is preferred.
  • Experience: 2-3 years of customer service, administrative, or HR experience, preferably in a helpdesk or shared services environment.
  • Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with HRIS, helpdesk software, or time-tracking tools is a plus.
  • Strong Communication: Excellent verbal and written communication skills with a customer-focused approach to resolving inquiries.
  • Problem-Solving Skills: Ability to assess situations quickly and provide efficient solutions while ensuring a positive employee experience.
  • Attention to Detail: Strong organizational skills and accuracy in handling employee data and inquiries.
  • Multitasking: Ability to manage a high volume of inquiries and tickets, prioritizing tasks effectively.
  • Confidentiality: Commitment to maintaining confidentiality and adhering to privacy regulations regarding employee information.


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