Account Service Helpdesk Analyst
4 days ago
3 days ago Be among the first 25 applicants
About the company:
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
Join us at www.iwgplc.com
Job purpose
To process all queries and escalations as received through various mediums and accurately and comprehensively provide necessary resolution.
Duties and responsibilities
- Responsible for the timely closure of all queries and escalations
- Analyse issues to determine root-cause and provide suggestions for error prevention
- Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalation
- Identify and recommend process improvements.
- Ensure process documentation is complete and up to date.
- Escalation of critical and recurring issues to manager to help reach a quick resolution.
Qualifications
- University degree or college diploma, preferably in the field of Accounting, Finance, or Business.
- At least 2 years direct work experience in Finance and Accounting
- Strong problem-solving skills
- Strong written and verbal communication skills.
Working conditions
The standard operating hours may vary but the normal working time outlined and discussed upon employment is 40 hours per week. Depending on the nature of the role, an employee may be required to work on weekends, holidays and other seasonal schedules to accommodate the operational needs of the department.
Seniority levelAssociate
Employment typeFull-time
Job functionAccounting/Auditing and Finance
IndustriesFinancial Services and Accounting
#J-18808-Ljbffr-
Helpdesk Analyst
7 minutes ago
Taguig, National Capital Region, Philippines NCC Group Philippines Full timeNCC Group Philippines is looking for a highly skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for providing exceptional technical support to our clients and resolving technical issues in a timely and cost-effective manner.Responsibilities:Respond to client inquiries and resolve technical issues in a timely...
-
Helpdesk Service Representative
7 days ago
Taguig, National Capital Region, Philippines Carlos Hilado Memorial State University Full timeCareers at Carlos Hilado Memorial State University are about growth, innovation, and teamwork. As a Sales Tool Helpdesk Analyst, you will play a critical role in supporting our sales team and ensuring our customers receive exceptional service.About the RoleThis position is ideal for those who enjoy problem-solving, have strong communication skills, and are...
-
International Technical Helpdesk Analyst
6 days ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time**Job Title:** International Technical Helpdesk Analyst**Category:** Service Desk / End User Services**Main location:** Taguig (Onsite)**Salary:** PHP 70,000 - 80,000**Employment Type:** Full Time**Key Responsibilities:**Provide high-quality technical support to customers via various communication channels.Collaborate with internal teams to resolve complex...
-
Quality Analyst
5 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timeJob Description:Cobden & Carter International's HR Shared Services team requires a skilled Quality Analyst to assess and improve the quality of HR helpdesk interactions.Responsibilities:Interaction Assessment: Conduct thorough evaluations of HR helpdesk interactions to ensure adherence to service standards, HR policies, and customer service best...
-
IT Helpdesk Professional
9 minutes ago
Taguig, National Capital Region, Philippines Randstad (Schweiz) AG Full timeJob Overview:As a Service Desk Analyst, you will play a vital role in delivering exceptional IT support to our organization's end-users. This position requires a tech-savvy professional who is passionate about problem-solving and customer service.Main Responsibilities:User Support:Provide technical assistance to end-users via phone, chat, and email.Diagnose...
-
IT Helpdesk
4 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeHIRINGIT HELPDESK (TSR)(17 Headcounts needed)- Salary is up to 30,000php + Benefits and Night Differential + 10,000 completion bonus- Location: BGC Taguig - With Shuttle Service (Metro Manila only)- Setup: Hybrid - 12 days per month (This can be arranged or might be lessened depending on performance (attendance), or if there are outages)- Schedule: Shifting...
-
HR Helpdesk Operations Associate
5 days ago
Taguig, National Capital Region, Philippines ECLARO Full timeWe are looking for an HR Helpdesk Operations Associate to join our team at ECLARO. This role involves providing first-line support for HR-related inquiries and troubleshooting issues related to HR systems, policies, benefits, payroll, and employee services.About the TeamOur team is dedicated to delivering exceptional HR services to our employees. As an HR...
-
Financial Services Helpdesk Specialist
4 days ago
Taguig, National Capital Region, Philippines Regus - IWGPLC Full timeAccounting Support RoleWe are seeking an experienced accounting professional to join our team as an Accounting Support Analyst. The successful candidate will be responsible for delivering exceptional customer service and support to our clients, processing queries and escalations in a timely and efficient manner, analysing complex financial issues to...
-
Quality Improvement HR Analyst
2 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timeJob Overview:The Quality Improvement HR Analyst will play a vital role in ensuring the high quality of our HR Shared Services. This individual will be responsible for monitoring and evaluating the quality of HR helpdesk interactions, identifying areas for improvement, and implementing changes to enhance the overall customer experience.Key...
-
Helpdesk Manager
3 days ago
Taguig, National Capital Region, Philippines Propel Manila Full timeWe are seeking an experienced Technology Services Coordinator to join our team at Propel Manila. This role involves ensuring the efficient management of our IT assets and infrastructure, providing technical support, troubleshooting hardware and software issues, and ensuring compliance with data privacy and information security policies.Main...
-
Helpdesk Technician
1 week ago
Taguig, National Capital Region, Philippines Archgso Full timeAt Arch Global Services, we offer a comprehensive benefits package and competitive pay.Job DescriptionThis Night Shift role provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts.ResponsibilitiesDiagnose, troubleshoot and resolve basic and moderate technical problems.Operate under...
-
Accounting Support Analyst
4 days ago
Taguig, National Capital Region, Philippines Regus - IWGPLC Full timeJob SummaryWe are seeking an experienced Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their queries are resolved promptly and efficiently.Main ResponsibilitiesProvide timely and accurate responses to client inquiries.Analyse complex...
-
Sales Tool Technical Support Analyst
7 days ago
Taguig, National Capital Region, Philippines Carlos Hilado Memorial State University Full timeIn this exciting role as Sales Tool Helpdesk Analyst at Carlos Hilado Memorial State University, you will be part of a dynamic team that supports the sales function and ensures seamless operations.About the PositionThis is an excellent opportunity for fresh graduates or entry-level professionals to gain valuable experience in technical support and develop...
-
Customer Service Technician
38 seconds ago
Taguig, National Capital Region, Philippines Randstad (Schweiz) AG Full timeAbout the Role:We are seeking a skilled Service Desk Analyst to join our team. As a member of our IT support team, you will provide technical assistance to end-users and troubleshoot complex technical issues.Main Responsibilities:User Support:Respond to technical queries from end-users via phone, chat, and email.Diagnose and resolve technical issues related...
-
Payroll Accounting Analyst
4 days ago
Taguig, National Capital Region, Philippines General Motors of Canada Full timeJob OverviewThis role is categorized as hybrid, allowing for a balance between working in the office and remotely. As a Payroll Accounting Analyst under the General Accounting team, you will be responsible for the timely and accurate reconciliation of payroll GL accounts across one or more GM entities.The successful candidate will drive transformation by...
-
HR Service Excellence Manager
2 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timeAbout Our Team:Cobden & Carter International's HR Shared Services team is dedicated to providing exceptional customer experiences through high-quality interactions. We are seeking an experienced HR Service Excellence Manager to join our team and drive continuous improvement in our helpdesk operations.Job Responsibilities:Quality Leadership: Lead and manage...
-
Service Desk Analyst
3 hours ago
Taguig, National Capital Region, Philippines Randstad (Schweiz) AG Full timeAre you a tech-savvy professional passionate about delivering exceptional IT support? Do you thrive in a fast-paced environment where problem-solving and customer service go hand in hand? If so, we want you on our team As a Service Desk Analyst, you will play a crucial role in ensuring seamless IT operations by providing frontline technical support to end...
-
Service Desk Analyst
3 hours ago
Taguig, National Capital Region, Philippines NCC Group Philippines Full timeOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole: Service Desk AnalystFully OnsiteThanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of...
-
Accounting Analyst
3 hours ago
Taguig, National Capital Region, Philippines General Motors of Canada Full timeJob DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement:This role is categorized as hybrid on day shift. This means the successful candidate is expected to report to the office...
-
Data Services Analyst
6 days ago
Taguig, National Capital Region, Philippines Citigroup Inc. Full timeJob DescriptionThe Reference Data Services Intmd Analyst is a developing professional role, providing technical support to the team. This role requires integrating in-depth specialty area knowledge with a solid understanding of industry standards and practices. It involves breaking down information in a systematic and communicable manner, requiring attention...