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Helpdesk Team Lead
1 week ago
- Responsible for overseeing Helpdesk Team Leader's and related staff for the purposes of ensuring that helpdesk support and service levels are being met.
- Assist the operational, support and management team to ensure all clients receive the standard of service set out in the Company's Mission Statement and Company Policy.
- Complete all management duties including performance reviews, review and assign work as directed, and conduct training and coaching to team members.
- Assist the global helpdesk, system admin and network team members by answering questions and providing support with work as required.
