HR SSC Process Improvement Lead
3 days ago
Job Details:
The HR SSC Process Improvement Lead will lead efforts to enhance the quality of HR helpdesk interactions at Cobden & Carter International.
Key Responsibilities:
- Process Mapping: Map out current helpdesk workflows, systems, and processes to identify areas for improvement.
- Gap Analysis: Conduct a thorough analysis of the current state of helpdesk processes and identify areas for enhancement.
- Improvement Planning: Develop a comprehensive plan to address identified gaps and improve helpdesk processes.
- Change Management: Collaborate with the HR Shared Services team to implement process improvements and ensure a smooth transition.
- Monitoring & Evaluation: Continuously monitor and evaluate the effectiveness of implemented process improvements and make adjustments as needed.
- Documentation: Maintain accurate records of process improvements, including before-and-after comparisons and lessons learned.
- Communication: Communicate process improvements and associated benefits to relevant stakeholders, including HR leadership and team members.
- Sustainability: Ensure that implemented process improvements are sustainable and continue to meet the evolving needs of the business.
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