HR SSC Process Improvement Lead

3 days ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time

Job Details:

The HR SSC Process Improvement Lead will lead efforts to enhance the quality of HR helpdesk interactions at Cobden & Carter International.

Key Responsibilities:

  • Process Mapping: Map out current helpdesk workflows, systems, and processes to identify areas for improvement.
  • Gap Analysis: Conduct a thorough analysis of the current state of helpdesk processes and identify areas for enhancement.
  • Improvement Planning: Develop a comprehensive plan to address identified gaps and improve helpdesk processes.
  • Change Management: Collaborate with the HR Shared Services team to implement process improvements and ensure a smooth transition.
  • Monitoring & Evaluation: Continuously monitor and evaluate the effectiveness of implemented process improvements and make adjustments as needed.
  • Documentation: Maintain accurate records of process improvements, including before-and-after comparisons and lessons learned.
  • Communication: Communicate process improvements and associated benefits to relevant stakeholders, including HR leadership and team members.
  • Sustainability: Ensure that implemented process improvements are sustainable and continue to meet the evolving needs of the business.


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